Northland Paving Ltd

I had my interlock walkway and asphalt driveway done recently. Fabulous!
I’m happy to say dealing with Northland was a pleasant experience from first call to project completion.
All crews were polite, worked hard and diligently. Sheila coordinated everything to make sure all was done properly. Giorgio not only provided a beautiful walkway design, he also chose nice colours for us that complemented our house, and made sure all leftover bricks were picked up afterwards.
All my family members are very satisfied; we love our beautiful walkway most!
A neighbor saw the work and now he wants to do his driveway with Northland. I assured him that Northland would not disappoint. They are professional, efficient and pleasant to work with!

Working with Giorgio and his team was an amazing experience . Thank you for giving our home a fresh and contemporary update for the front porch and driveway. The new garden wall utilizes the space well! We are so pleased with the finished product and the time and attention to detail.
Tracy and George Christoforou

I had them re-pave my driveway some years ago. I didn't write a review then because I only noticed the problem as time went along. They were very efficient but, unfortunately, they didn't grade one side of my double driveway properly. There's a raised area a few feet in front of the second garage - and it hasn't settled or lowered at all (as I thought it might, once I noticed it) - so any water in that area (rain or melting snow) runs into the garage instead of down the driveway. The rest of the driveway is okay and water runs to the street. Anyways, it's long past the warranty period so I've had to come up with other solutions until I get it re-done. But it's a nuisance and, every time it rains or snow melts, I'm reminded of it.

I had a garage and mudroom built onto my house and unfortunately the contractor did not build them high enough which meant my driveway could not be graded adequately for water drainage. Unfortunately I did not know this was as problematic as it was until my first winter with my new driveway, Needless to say, it heaved in the winter to the point I could not open my door and water pooled in several sections. Georgio from Northland paving spent almost a year brainstorming and problem solving the best solution with me. Northland Paving regraded and asphalted ,y driveway which looks phenomenal. Thank you so much to the crew!!

Job was done well, and are (for the most part) happy with the completed project.

BUT there were issues and we are not happy with the overall customer service! And we were a little surprised that there was no final inspection or "customer satisfaction" call by Northland Paving upon completion as we have had with other companies.

1. Minor damage was done to our door when having work done to our porch which could have resulted in major damage during the first rainfall had we not noticed it. We contacted the sub-contractor directly to see if the issue could be easily rectified. No response. We told Northland Paving about it, they agreed to reimburse us for the piece we had to purchase. Had to argue for more considering the inconvenience of us having to go out purchase the piece, install the piece etc. Apparently OUR time was only worth $5. When we call the office to continue talks re: reparation, there is never a manager available and no call backs. Requests for call back via email have also not been responded to.

2. The sub-contractors van leaked oil (or some other liquid) all over our driveway. He also left cigarette butts and garbage on our driveway, lawn and in our garden. There was NO clean-up on completion.

3. The sub-contractor decided to leave our bottom stair to do at another time considering the stair had to be re-poured. Because it was done at a different time than the rest of the project, the grout lines are noticeably darker than the rest of the project. Yes, it was commented on by a visitors.

4. Having watched the process unfold I find it was Over-priced. Quoting was done via square footage. When talking with the sales guy he talked about how long the process would take, the number of days and how labour intensive it was. Most of the time is spent on drying and it did not take nearly as long as they said. I feel they misrepresented the process to justify the price OR they have an extremely high markup.

5. Lastly, office staff was very pushy re: payment. We had told them that we would be on vacation when the job was completed and would not be paying until we returned and saw the final result. Arrived home on the Sunday to find numerous messages regarding payment starting the day after completion (Thursday). Even when we mentioned the issue of the damage all they wanted to know was how and when they would be paid -- even though we were still trying to negotiate more money for the inconvenience of the damages. We paid it (in less than a week after completion) and the calls have stopped including any correspondence regarding the damages.

In response to Northland’s comments:

…and still no call back as requested. I would think if the company cared about our customer satisfaction they would have given us a call. I hope we have no issues with the concrete refacing because I doubt we will hear back from the company if we do.

Yes, we are happy overall since it looks better than it did BUT there were/are issues which was why we asked to have someone call us since the collections department said that they don’t deal with customer issues.

Also, we understand WHY our door was modified but we were at home at the time, the stripping could have easily been given to us. Instead 1.5 hours of OUR time was spent to fix the issue introduced. Travel time, time spent looking for the correct piece for our door, as well as installing the new piece as new ones did not match up to the old one etc. it was NOT a straightforward installation. $5 was an insult!!

Lastly, there were 5 messages for payment left within 3 days!!!

I had a few issues communicating with them but eventually the company came through allright. It’s a matter of talking to the right people and problems go away. And the company has those people.

Very satisfied with the work from the original quote to the finished work. The estimator & crews came when promised & did an excellent job.
I have already recommended Northland to a neighbor.

Very good job. Not the cheapest available, but the workmanship is worth it. I have seen paving jobs in the neighborhood by other companies and none compare to Northland. Would recommend them to anyone.

Lifetime customer! Had my asphalt driveway and curbs installed by Northland over twenty years ago. When it was time to do the patio in the backyard, I took one look at the fantastic shape that my driveway was still in; it was a no brainer who to call. Northland excellent workmanship, quality and top notch customer service.

Thank you

Thanks to all of the staff and crews for a job well done paving our driveway. From the initial meeting with Georgio when he explained the process and helped us solve a couple of property line problems, to Sheila's phone calls and emails setting up the dates for the work, to the crews who did an excellent job preparing and paving our long driveway. We are very pleased with how everything moved along efficiently and the end result is perfect. I miss my red gravel but I know this was a wise decision. Thank you to everyone involved........money well spent!