Concrete to replace sinking, aged asphalt driveway
- Company Response
Thank you so much for your kind words! We are very happy that you are pleased with the results and we are sure you will enjoy it for many years to come!
Thank you so much for your kind words! We are very happy that you are pleased with the results and we are sure you will enjoy it for many years to come!
Thank you Steve for lovely review. We are happy that you are pleased with the results. Paul and his team are the best!
Thank you so much for your kind words! Paul and his crew are awesome, we are very proud of the work they do!
Thank you Sonia for your kind words! We are so happy that you are pleased with our service!
Thank you so much Colleen for your kind words and your recommendation! We are very proud of our crew for their professionalism and their attention to detail!
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Hello RD,
We were shocked by your review and we are sorry that you feel this way. The pictures of your project look beautiful! When we sent Bruce to inspect your original tree root concern, you did not make mention of any other concerns to him. You live in a neighbourhood made beautiful by an abundance of mature trees. It is simply not true that they can only cause cracking less than 5 feet away. In fact, tree roots extend 2-3 times the width of the dripline.
35 years ago, we developed our warranty using the Ontario Ministry of Consumer and Commercial Relations guidelines for residential paving. In their brochure "A Guide to Residential Driveway Paving", it states that a good contractor should offer a one year warranty and they state "Contractors cannot be held responsible for damage caused by such things as tree roots, oil or gas spillage, high heels, ladders, lawn chairs or bicycle kickstands."
Although your tree root issue is not covered by any industry warranty, as a gesture of goodwill we indeed offered to repair it for you. At the moment it is only a hairline crack and too small to treat but if it becomes larger we have already offered to repair it. It can be filled with a rubber crack filler if you prefer but we find it unsightly and the polysand is more discrete. We can use the crack filler if that is your choice.
You questioned our expertise on diagnosing tree-roots. We made you the offer of cutting out the area and excavating the base and subgrade to investigate and expose the root but clearly there would be a cost associated with it if tree roots are discovered. Tree roots are a very sensitive issue and if they are to be cut, an arborist report must be submitted to the City beforehand to ensure the health of the tree won't be affected.
With regards to your further concerns about the depth of base materials on your patio, you must have dug your fence posts prior to our team installing the stonework when the sub-base only was installed. The final bedding layers are installed along with the interlocking stone.
The stone on your contract for the window wells was chosen to match the step and it is a new linear stone design trend and not meant to curve.
We will call you and set up an appointment for you to address your further concerns with Bruce and you can discuss it with him.
We went to inspect his concerns and neither one of us were able to spot any marks on the driveway. Client says he can only see it when it is wet. As we explained to Lennon when the asphalt is new the oil content is at its maximum and repels water. These marks are very superficial, temporary and has no bearing structurally on the driveway. As the driveway oxidizes, the oils will begin to evaporate and some of the gravel will release and the driveway will begin to harden and superficial marks will be gone. This is the natural curing process of an asphalt driveway. The driveway looks great and we have attached photos.
Thank you so much for taking the time to share this review. We are very proud of the work our team puts forth! We also agree that Giorgio and Sheila are amazing, they consistently go the extra mile to make sure everything goes according to plan.
Northland Paving’s commitment to excellence is the foundation by which the company has grown. Specializing in commercial and residential projects with uncompromising standards, Northland has grown to become one of the most respected paving and interlocking stone contractors in the Toronto area.