My Story is the same as Jim Renshaw from Ottawa below. April 2013, I received an email pamphlet from this moving company about a Spring Offer and was even contacted by Priscilla (who's unfortunately not with the company anymore). After that, I asked her if they will start to charge me once their crew arrived and she did confirm that to me. On April 30 (my moving day) a truck arrived with a driver name Faid which happens to be just a part timer with the company where the company hires him and his truck. With him is just a part time student. So the first 30 minutes is for us to sign some papers which are about materials, trip insurance and Contract Terms and Condition which every customer should give more attention because the initial contract terms and condition initially sent is different with the one that they will bring with you for you to sign. And if you're a busy person on your move day, they take advantage of it where you will have no chance to read it. Along with those papers is also a summary of charges in blank where you are obliged to sign or otherwise they will not start the move. Trusting them that time that they will charged me fairly and as per agreed and they are accredited with BBB, I signed that paper which is the biggest mistake I ever done. For me, I don't want to pay more for the extra hours so I help with the move. Move took total of 5 hours; distance from my old place to new is approximately 12 kms. The next two days I was surprised to see that this moving company is deducting an amount in my credit card without informing me of my total bill and I didn't even received my Invoice. So I called them and ask why I don't have my invoice yet they already charging me for an amount that I do not know. So I made a dispute and I was contacted by Amanda of their Billing and Claims Dept. (which happens to be not with the company anymore too). So they charged me two hour $169.00, travel time for 1 hour = $49.00, 6 hours Loading and Preparation = $294.00 (take note, my move only takes 5 hours), Truck preparation = $49.00, Fuel 0.89 x 113kms = 100.57, Mileage = $100.57, Supplies = $543.00 which is the part that really sucks. They included a blanket on my bill to the fact that their promotion says “Complimentary Blankets”. Guess what how much is that on my bill $420.00, funny that whoever prepared this calculation doesn’t know multiplication because if you’ll see their bill, it’s 14 x $15.00 which is supposed to be $210.00. My complain was also filed to Better Business Bureau since no actions is being done on my dispute. For the past 6 months, they haven’t responded to the bureau that’s why their accreditation was revoked. Maybe I’m not the only complainant with the same issue.
So for other people out there who are planning to deal with a moving company, may this story serve as an example that is very cautious in dealing with moving companies especially North York Moving and Storage.