New Canadian Drain & Plumbing Ltd

Plumbing
Toronto ON M6H 4A1
Write a Review
Write a Review
Website
HomeStars
Plumbing
New Canadian Drain & Plumbing Ltd
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Write a Review

Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.3 10 (1147 reviews)

Sort by

John in East York
John in East York
6 reviews Toronto, ON
1/10

Backed-up basement drain

Drain Services review in Toronto

I called New Canadian Drain & Plumbing to take a look at backed-up drain in our basement. Rami charged me $200 simply to put a camera down the drain, and concluded after about five minutes that we needed to replace an external trap at a cost of $2,200. I didn't commit to the repair, but Rami put a big fluorescent stripe on our driveway to mark the location of the trap, permanently marring the pavement. When I asked him if he could simply use a snake or pump to unclog the trap, he completely dismissed the idea. The next day, a trusted plumber whom my in-laws have patronized for years (who we initially couldn't reach) cleared the blockage in the trap in about 10 minutes for a cost of $200. At least we got value for our money in that case, which unfortunately can't be said for New Canadian Drain & Plumbing. When Homestars checked with New Canadian Drain & Plumbing to verify this review, they denied I was ever a customer!

Approximate cost of services:
$2,200.00
Was this review helpful?
Company Response

Hi John,

We are sorry that you feel that way; we would not have done a camera inspection had you not requested it. The charge to do a camera inspection or a snake is $180+hst. Our technician located the problem, marked the area and gave you an estimate to fix it, you were not obligated to go through with the job, however we could have provided you with a snake, which is a temporary fix that does not guarantee that the problem is gone in most cases, had you requested it. It is unfair that you gave us such a low rating after we provided you with the service that was requested by you.

Jason Isackson in Etobicoke
Jason Isackson in Etobicoke
3 reviews ETOBICOKE, ON
8/10

Basement Bathroom Investigation

Basement Renovation review in ETOBICOKE

Needed help identifying and resolving some basement bathroom drain issues. New Canadian showed up on time as promised and provided expert advise as asked. We will definitely call again for future plumbing work.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Hi Jason, thank you for taking the time to share your feedback and experience with others. We are very pleased to know that you are satisfied with our workmanship and expertise. Please keep in mind that we are here to assist you with any future drain or plumbing work that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time, take care.

JW. Parkdale
JW. Parkdale
6 reviews Toronto, ON
8/10

Replace Lead Pipe

Plumbing review in Toronto

New Canadian Plumbing did a great job! - they came and gave a good fair estimate. Upon contracting them - they started the job on the date specified. They were quick & courteous and they kept the job site very clean. When they left - you would not even know they were there, everything was clened up so well. Excellent job!!
Will definately use them again if and when needed.

Approximate cost of services:
$1,600.00
Was this review helpful?
Company Response

Hi J.W., let us start off by saying thank you for taking the time out of your day to share your positive experience and feedback with fellow homeowners. We would also like to say that we are very pleased to know that you are satisfied with our efficient workmanship, customer service and affordable rates. Please keep in mind that we are here to assist you 24/7 with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

J.P in York
J.P in York
1 review YORK, ON
10/10

Plumbing Service

Plumbing review in YORK

We called New Canadian Drain and Plumbing to fix some of our plumbing. In the process, they also replaced two of our toilets and got rid of the old ones for us. The plumber who came out displayed competence and delivered exceptional workmanship. I am very satisfied with this company and will unquestionably utilize their services again.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi J.P, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your positive experience with fellow homeowners. Secondly, we are very pleased to know that you are satisfied with our efficient workmanship and that you will continue to utilize our services. Keep in mind that we are here to assist you with your plumbing/drain needs 24 hours a day, 7 days a week so please do not hesitate to call on us, should the need arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to working with you again. Until next time, take care.

Marjorie in Toronto
Marjorie in Toronto
2 reviews Toronto, ON
10/10

Installation of outside sewer pipes

Plumbing review in Toronto

Emergencies Happen when you least expect it. New Canadian drain and plumbing was there within a half hour. Working within the hour. The team was excellent and professional. I could not have been more pleased and relieved.

Approximate cost of services:
$5,300.00
Was this review helpful?
Company Response

Hi Marjorie, first and foremost, we would like to wish you and your family a Happy New Year. Secondly, we would like to thank you for taking the time to share your positive experience and feedback with fellow homeowners and we are very pleased to know that you are satisfied with our efficient workmanship and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Marjorie, take care.

T. Campbell in Toronto
T. Campbell in Toronto
1 review Toronto, ON
10/10

Drain

Drain Services review in Toronto

Imam and his co-wkr. came today. I was quite pleased with them.
They were around $60.00 cheaper than any other place I called. They came in under two hours, which no one else could do. They clearly explained the problem, which is a more costly job which I couldn't commit to right away. So, as promised, they snaked out the drain at the agreed upon price. They were friendly and did a great job.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Hi T. Campbell, we would like to thank you for taking the time to share your positive experience with fellow homeowners. We are also very pleased to know that you are satisfied with our customer service including our efficient workmanship and affordable rates. Please feel free to utilize our services again, should the need arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

DONG in Toronto
DONG in Toronto
4 reviews TORONTO, ON
9/10

Clogged Kitchen sink

Plumbing review in TORONTO

my kitchen sink was clogged. i gave up after trying to clean it myself. i gave them a call and a person came on the same day. he finished his job quickly. Next time I need plumbing services, I will seriously consider this company.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Hi Dong, first and foremost, we would like to thank you for sharing your experience and feedback with fellow homeowners. Secondly, we are very pleased to know that you are satisfied with our quick response times and efficient workmanship and we look forward to assisting you with any future work or inquiry that you may have. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Dong, take care.

Trina Senechal Klinck in Toronto
Trina Senechal Klinck in Toronto
6 reviews TORONTO, ON
9/10

Replacement of clay pipes

Plumbing review in TORONTO

We had just moved in when I had New Canadian come in to give me a quote on our main stack - to inform our insurance company of its age. They were happy to write a letter for me and also drew my attention to the fact that our 100 year old house likely had clay pipes and that those clay pipes were likely messed up by the tree in our front yard. They told me that the city had a rebate for fixing that, but that the rebate was on the review table - i.e. could disappear. New Canadian fixed our pipes the next day and we got our rebate in the nick of time. I was so thankful that they were aware of current events and how they impacted their clients.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Hi Trina, we would like to thank you for taking the time to share your positive experience with others. We are also proud to know that you are satisfied with our knowledge, workmanship and customer service. Please feel free to utilize our services again and we will continue to assist you with any work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Trina, take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Due to COVID-19 For our customers' safety, our plumbers are wearing Medical Masks, Medical Gloves, and have Disinfecting Spray with them.

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement; Back Water Valve & Sump Pump installation; Water line Replacement, Drain Cleaning,Camera Inspection, All Plumbing Fixtures Installation. Waterproofing.
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.