It all started with my 2-year flushing a toy car down the toilet.
Needless to say, it rendered the toilet useless. I called another company, and they had a technician out the next day. He arrived on time, with the little shoe covers, etc.
He removed the toilet to get at the toy, and reset the toilet. It was pretty much downhill from there.
After "fixing" the problem, he flushed the toilet once to show it was working. The flush was less powerful than before my son sent the toy down. Yes, you could argue that I should have had the toilet flushed several times with toilet paper before saying "OK", but you know what they say about hindsight...
Later, that day, when we actually USED the toilet, it was apparent it was not "fixed". I called the original company back, and their response was basically "the toy was removed, we did our job - if you think there's another problem, we can send a technician out to scope your line for $250"
How about "we'll send the technician back to have another look"?
Obviously, I declined the offer to be relieved of another $250 [especially considering the toilet worked fine 2 days prior]
I decided if I was going to spend more $$$, I'd at least try a different company, with hopes they were more ethical
New Canadian sent out a plumber the next day [albeit 4 hours late]. Within 20 min of plunging, the toilet was operational again!!!
I'd recommend this company over that "other one" any day. I'm reluctant to mention the "other company" for fear this review gets suppressed. However, I'm sure you can check my other reviews, etc
A final word of wisdom to those who ever have ANY plumber come by to fix a toilet... Never pay and let him or her leave without having THREE flushes go down successfully, WITH a wad of toilet paper each flush.