New Canadian Drain & Plumbing Ltd

Plumbing
Toronto ON M6H 4A1
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New Canadian Drain & Plumbing Ltd
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93%

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Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.3 10 (1144 reviews)

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Ali in Toronto
Ali in Toronto
1 review Toronto, ON
10/10

What a relief!

I was procrastinating on fixing a dripping bathtub faucet and then it suddenly turned into a steady stream. The shower plunger also seemed ready to break at any second - which would have been dire. I saw the New Canadian van parked in my neighbourhood, so I gave them a call. Tony was here the next morning, right on time. As the old faucet handle was seized, he had to cut it off and run to the supply store for more parts. The whole job was still completed within a couple of hours. Tony was very nice and professional, and Im so pleased its finally done! I will definitely call this company again for any future plumbing jobs. Thank you!

Approximate cost of services:
$700.00
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Company Response

Thank you, Ali, for sharing your experience with fellow homeowners. We appreciate your comments regarding Tony’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues.
Thank you from New Canadian Drain and Plumbing.

Leonardo in Toronto
Leonardo in Toronto
0 reviews Toronto, ON
10/10

Kitchen sink snaking and sump pump installation

I recently had the pleasure to hire New Canadian services, through a friend's recommendation, for two separate services in my home. They snaked the kitchen sink and installed a sump pump for me. The quality and speed of their service is impressive as they resolved my problem with ease, also their staff was really friendly and professional during the whole process, leaving no messes behind after the job was done.
Definitely Ill call this company again if I have another plumbing problem at my house.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
Thank you from New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Quality professional work

Hi! Just to share my experience with you. Im satisfied with the job done at my house, the people at the company is really nice and professional, I highly recommend the services of this company. I had problems in my main drain and after the technician came everything is good. Thank you!

Approximate cost of services:
$1,000.00
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Company Response

Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Evelyn and we hope that you keep us in mind for any future drain or plumbing needs.
Thank you from New Canadian Drain and Plumbing.

JT in Toronto
JT in Toronto
2 reviews Toronto, ON
0/10

Shower Cartridge Problem After 4 Months

In May 2023, I experienced water dripping from faucet and paid ~$450 to replace entire shower cartridge + hardware by Nima. After 4 months, hot water stopped coming out from the same faucet. We called Nima and without looking inside the faucet system, he insisted that it must be a problem with the condo building leaving sediment causing a clog and that I need to pay him another $320 to fix it.
We related this issue to condo management and they said that no other units had this issue and since it was localized to the same shower, it must be cartridge problem again. I called New Canadian Drain and Plumbing and after going back and forth, Nima still insisted I pay, but a little less at $250 instead. However, at that point, I've already started having doubts because we've never had hot water just suddenly stop working. What is the probability of this happening only to this shower where the entire cartridge and hardware are already replaced but not happen to say the second washroom?
So, I decided to find a new plumber. The new plumber who fixed the issue said that the problem is indeed a result of poor workmanship.
I'm sharing my experience here because I hope others don't have to deal with what I have experienced. My condo management said that other plumbing companies offer warranty on their work. Unfortunately, it seems like this does not apply to New Canadian Drain and Plumbing.

Approximate cost of services:
$450.00
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Company Response

You initially contacted our office after another plumber had been there to attempt to fix the leaking shower faucet and had damaged the handle. Our technician went to the site and installed a new delta cartridge as well as the handle for the shower. After installation of the new cartridge and handle, he tested the shower, and it were functioning properly then and for the 4 months that followed. You contacted our office 4 months later stating there was an issue with the faucet again to which we had our technician return. When our technician returned, it was found that debris had come into the cartridge. We can not offer warranty for debris coming into the cartridge resulting from the building turning off and on the water to the whole building as this is out of our control. Also, debris clogging the cartridge has nothing to do with workmanship therefore is not our responsibility. As a result, a service charge needed to be made to assist with the issue to which you refused to proceed. We communicated with you during each step and visit regarding your situation and had our technician return to the site each time you contacted our office. However, we are sorry to hear that you feel this way and we hope to continue working with you in the future.

From New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Customer Service & Work - Great!

Our church building experienced sewage backup and flooding. We called New Canadian Drain & Plumbing Ltd., late Sunday afternoon, and within 40 minutes, Danny showed up. He quickly accessed the situation and was honest about what was taking place. We had to contact the City of Toronto before going any further. NCD&P came back on Monday, reassessed the problem, and went to work! Twelve hours of intense work on Wednesday with multiple people on our site, and the job was done.
Special thanks to Danny and the team for their work ethic and getting the job done.

Approximate cost of services:
$11,800.00
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Company Response

Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you and we hope that you keep us in mind for any future drain or plumbing needs.
Thank you from New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Leaky bathtub

Had a leaky bathtub that had water dripping down into the dining room light fixture. New Canadian Drain & Plumbing Ltd. was very responsive to my call. The plumber Masoud was at my house within an hour. Masoud was extremely professional and took the time to explain the issues at hand and my options to fix them. After his work was done, he remained for a test run to make sure I was totally satisfied. I certainly was and I highly recommend Masoud and New Canadian Drain & Plumbing Ltd .
Will be using them in future plumbing problems.

Approximate cost of services:
$500.00
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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
Thank you from New Canadian Drain and Plumbing.

Clara in Toronto
Clara in Toronto
3 reviews Toronto, ON
10/10

Toilet repair

Toilet repair needed,within one hour of contacting the company the repairman had arrived and fixed the issue in 15 minutes.

I will be contacting your company for certain the next time I have any issue with my kitchen or bathroom. Extremely reliable company.

Thank you

Approximate cost of services:
$340.00
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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied. Please feel free to contact our office anytime and we look forward to working with you again. Until next time, take care
Thank you from New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Tub drain replacement

Nima was extremely professional. He detected the source of our leak after a careful examination of every possible cause. Very professional, fast, and efficient. Replaced our tub spout and properly sealed it in, which was something that the previous people failed to do. Would highly recommend!

Approximate cost of services:
$300.00
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Company Response

We appreciate your comments regarding Nima’s quick and efficient service. We are happy to hear he was able to assist you in a timely manner. Thank you, for your review and we hope to help you once more in the future.
Thank you from New Canadian Drain and Plumbing.

Sarah .
Sarah .
1 review Toronto, ON
10/10

Leaking tap in the kichen

Nima arrived at our home, very quickly identified the issue. He dealt with the leaking tap, fitted a replacement piece of equipment. He was professional and I would highly recommended him to others needing help.

Approximate cost of services:
$500.00
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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Nima’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. Until next time, take care.
Thank you from New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Toilet replacement

Masoud arrived and assessed the situation. The toilet was 18 - 20 years old. We were hoping to repair but after extensive enquiries it was determined there were no parts available. We discussed our options with Masoud and decided on an American Standard toilet. He was efficient and thorough, returning with the new toilet in a reasonable time. We were very pleased with the communication, speed of work and his cleanup. We would ask for him specifically if we required further services.

Approximate cost of services:
$980.00
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Company Response

We are happy to hear that Masoud lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.
Thank you from New Canadian Drain and Plumbing.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Due to COVID-19 For our customers' safety, our plumbers are wearing Medical Masks, Medical Gloves, and have Disinfecting Spray with them.

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement; Back Water Valve & Sump Pump installation; Water line Replacement, Drain Cleaning,Camera Inspection, All Plumbing Fixtures Installation. Waterproofing.
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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