We got city sewer backup on Aug. 4, 2009 in our basement.
The same day we called technician from New Canadian Drain. The technician came immediately with the camera and told us that we got city sewer coming in to our basement. It was raining so much, that city sewer was not kipping up with the job.
The same nice technician suggested installing check valve outside. The check valve would be closing, in cause if the city sewer would be coming again to our house. (In cause it will be raining a lot again…)
4 days later right before the second heavy rain in Toronto we had our check valve installed.
And the day later the owner of New Canadian Drain and Plumbing called us and ask if we had any problems after the rain. That’s what I call nice customer service!
Beside that, technician redirected our sub pumps to pump the water outside. Before it was pumping the water to the city sewer – one of the reasons why we got sewer backup.
All that work was done in one day and at a reasonable price. And on top of that we have 25 YARS WARANTY ON ALL REPLACEMEN!
It’s good to have for resale value too :o)
Also, our interlocking stone was put buck after the check valve was installed.
THANK YOU NEW CANADIAN DRAIN & PLUMBING! GOOD JOB!
We will definitely recomend to all our friends :o)
- Company Response
:) Thank you for your review. New Canadian Drain and Plumbing is proud to know that the service provided is gauranted.