New Canadian Drain & Plumbing Ltd

182B Saint Helens Ave Toronto ON M6H 4A1
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HomeStars  >  Plumbing in Toronto  >  New Canadian Drain & Plumbing Ltd  >  Fixing my kitchen tap
Private User
Private User
Private User reviews Toronto, ON

Fixing my kitchen tap

My kitchen faucet was leaking and I asked to put a new washer instead I was told the faucet needs to be changed.He put a new faucet and water started leaking from below. After many calls and taking off from work he looked into it but did not solve it. We are left with a leaky tap and trying to get somebody else to fix it. I do not recommend these people to anyone.

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Company Response

Our technician suggested the kitchen faucet be replaced because it was necessary to do so. Including the initial visit, our technician was at your home three times, only charging for the initial visit in which the faucet was installed. Testing the faucet each time in front of you, there were no signs of leakage from the faucet itself. He noticed the leak was a result of the water was seeping from the gap between the sink and counter. He sealed it, at no extra charge, two times and both times stated not to touch it for 24 hours. Because you did not follow instructions, the leak returned, and he returned to seal it. The leak did not return after the third visit because you followed the instructions given by the technician.