Fantastic Service Level. I rarely give a 10/10 but the experience was truly top notch. Below are some points on why:
1) A few months ago had some issues with the AC and I had texted James at Natural Choice and without charging me and in a timely manner he gave some tips on what I could to resolve the issue.
2) A few months later the AC unit and furnace needed replacement and James again was available after a quick text and responded to questions via phone call and text to answer all of my questions on the options. He answered with patience and detail after I had researched some options.
3) They arranged for an appointment the next morning and arrived a the exact time specified and finished within the timeframe specified.
4) The level of detail and care in protecting my flooring when they came in and was appreciated as well as the detail in their work. The small things like the ducting or replacement of tubing that wasn't related directly to their task and the running of wires/tubes and caulking or even the install of the wall bracket for the AC Unit mounting was done with expert precision.
5) They explained all that I needed to know about the install. The service agents were Kris and Ryan - they were truly great! I would not hesitate a second to recommend them and James at Natural Choice.
I think this is the first fully detailed review I have written and I felt it was worthwhile since it is rare to find this level of end-to-end customer service and care in work these days.
- Company Response
Sumair, thank you SO MUCH for being so detailed on your experience, we truly value the time it took to share that !! Thank you for your business, and it was our pleasure to be here all along and will be here should you need your system serviced.