I called National Decor& Drapes on a Saturday morning and spoke to John in Whitby. John was very helpful on the phone explaining to me what the problem may be and I did not sense he was focused on how to sell an expensive service call. After John told me what the likely problem was and we hung up the phone, John called back in about 10 minutes and offered to come by my home after work that day (Sat of a long weekend) and assess the situation. John spent a hour on a ladder sweating and working hard on our drape runner. John did not try to up sell me on anything I didn't need. After spending the hour fixing my drape runner, I asked John how much it would cost...he charged me only $20.00. John did recommend that I would have to replace the runner but if I wanted to "hold off" for some time he offered to provide free hooks to me if I stopped by the store. We have a number of large windows in our home, as a result of John's honesty I have no doubt that when my wife wants to purchase window covers/drapes, I am going to insist that we do business at this store. It is a rare thing to do business with people where they are not focused on getting as much money as possible out of your pocket at every turn.