Needed to replace my main shut off valve. Mr. Rooter was terrific at clearing a window of time for a technician to come out because the city shut off time window is within 4 hours... Once the city came out and turned off supply feed, I was able to call Mr. Rooter and they had someone out within the hour. Technician was friendly, fast and did a nice job... no problems. My only hesitation for 5 stars is that my invoice is very vague, no labour/parts breakdown just one "replace water shut off valve" and I notice that others in the Mr. Rooter reviews have had the same job completed at a lower price.
- Company Response
Hello Dan and thank you for posting this review for Mr Rooter Plumbing and our technician Rob.We are pleased to read that were happy with the level of service you received.
Our flat rate method of pricing is set up to ensure that all of our clients are charged the same amount for any particular service. We would be happy to speak with you regarding your price related comments to see why you feel this job may have been done for others at a lower cost. Please contact our office and request to speak with someone within our management team.Thank you for choosing Mr Rooter Plumbing, we do appreciate your business.