I called Mr Rooter to look at my main floor toilet that was not refilling properly and also at a dripping sink in the ensuite bathroom. Rick Phillips was the technician and it was a pleasure to deal with him. He gave me two options: repair what was an old toilet or replace it completely. He never pressured me towards either option but gave me all the information I needed to make an informed decision. I chose to get a new toilet (and to have shut off valves installed on the sink rather than change the faucet as we will redo the bathroom in the near future). The work was scheduled for the next morning and everything went smoothly. Rick was very careful to keep the areas clean and gave me lots of information and tips throughout the process. I am now a loyal customer and will trust Rick with any other plumbing issue I may encounter in the future.
- Company Response
Hello A.J. and thank you for posting this review for Mr Rooter Plumbing and our technician Rick. We are very happy to know that you received such professional and informative service with honest communication. It is this customer focus that allows us to maximize our customer loyalty. We look forward to servicing your plumbing/drain needs in the future. Thank you for choosing Mr Rooter and have a great day!