We have used Mr. Rooter for years and for various plumbing issues. We have always been happy with the service, but yesterday the plumber, Ron Jackson, went above and beyond and saved the day. My husband, two young kids and I had not had water service for over 27 hours due to the leaking main water valve. We had to rely on the City to come out and turn off the water supply from the outside of the house. They finally did, but not entirely making it difficult for the plumber to weld the pipe. We didn't get any cooperation from City when we and Ron requested that the workers who had just left come back to tighten the valve a bit more. Ron could have easily left matters there and left us without water for another two to three days until the City came back. He was sympathetic to our situation and used every plumber's trick he knew to try and stop the dripping long enough to weld the pipes together. He worked himself to the limit trying different techniques and he managed to get the job done. He was also so polite and respectful. His service was outstanding and we are truly grateful to him.
- Approximate cost of services:
- $350.00
- Company Response
Hello Christina and we greatly appreciate the wonderful review for Mr Rooter and our technician Ron! We are always making our best effort to understand and appreciate our customers' needs in every situation and are glad to hear that you experienced that :above the line" service that Mr Rooter stands behind! We look forward to being of assistance to you and plumbing/drain needs in the future. Thank you very much for choosing Mr Rooter and have a great day!