On December 26th, we woke up to the sound of water spraying wildly in our backyard. We, regretfully, did not turn off our outdoor pipes for the winter season; thus, the freezing temperatures caused this particular pipe to burst. Water ended up getting into the actual house, and made a bit of a mess in the basement. Rick Phillips of Mr. Rooter came to our home to address the issue. Rick takes the time to explain to the customer the cause of their plumbing-related problem, and he tells you how best to prevent the problem from happening again. He is incredibly insightful, and his two-dozen years of experience in the business tells you you're in good hands. An absolute pro, and an absolute pleasure to interact with.
- Company Response
Thank you for this wonderful review! We really appreciate you taking the time during this busy season to share your comments regarding our service. Our goal at Mr. Rooter Plumbing is to make every customer's experience a positive one. We will be sure to share your compliments with Rick. Thank you for choosing Mr. Rooter Plumbing and have a wonderful day!