Mr. Handyman Of Toronto Central

Our dryer vent pipe inside the wall became disconnected from the elbow in the ceiling. We contacted Mr. Handyman and they sent Tim out within a week of the call. Tim arrived on time, was courteous and knowledgeable, assessed the situation and gave us an estimate for the cost that was exactly what we spent. Tim went above our expectations, making changes in the venting system so that the problem would not occur again and did a great job patching and repairing the drywall. We would definitely use Tim again and Mr. Handyman again for our household repairs.

I am not sure where to begin. When we first met Nick more than a year ago he seemed very professional and thorough. While his quote was a bit on the high end, we felt assured by his demeanor and supposed corporate backing, and he seemed very confident that our laundry list of projects could "easily" be completed in "3-4 weeks, tops" since he would have "3-4 guys her every day". Unfortunately the end result didn't live up to the pitch.

Work commenced and moved quickly at first, but soon things got off track. Only 2 people were ever on site (often 1) and by the end of the first month some items were mostly complete, but none were completely done and there were issues with the quality of the work (paint drips/spray on fixtures and furniture, doors that don't close, wrong colour grout, paint on windows etc).

Regardless of this, I was continually pressured to pay further instalments, despite the fact that the work wasn't at the required completion point (our contract had a payment/completion scale). When I mentioned this the response I got from the office was "our technicians say they are x% complete so the payment is due". I finally succumbed to the pressure, even though work wasn't complete, because I was promised it would be done "in a few days".

Since then there has been very little work done and the contract is still not fulfilled as of today (more than a year later). It has been a continual struggle to get them to come here and complete the work. Also, several times they tried to reduce the work agreed upon or to get me to sign more documents.

The latest round saw us going away for a week after being promised that "everything will be done when you get back". Surprise, surprise, it wasn't and we finally gave up and cut our losses.

We were promised "On time. Done right." (their motto) but what we actually got was a partially completed job, delays and excuses. I wouldn't recommend them to anyone.

Note:
In fairness, I will say that some of his staff were very competent and we are satisfied with some of the work done (the backsplash, tile work and trim were done well, and the paint job is good for the most part). Unfortunately, any of the good work was overshadowed by horrible management.

The work itself was appropriately and professionally finished however the final invoice was about 30% over the estimate. The quote stipulated a certain number of hours for the job but I was told that the actual work took longer and therefore I had to pay extra.

Updated: While I appreciate your response here, unfortunately at the time of the job, I was not given an explanation, and the person providing my invoice indicated that I had no choice but to pay such an amount. I hope that in the future, the invoicing and estimate persons could communicate better so as to avoid this type of problem.

Completed work order was good but took a bit longer than anticipated
Worth it in the end. Satisfied with service and attitude of service people. Was good on supply and install, willing to bring materials in for job which saves time and effort. Good recommendation if you're too busy to do jobs around the house.

i thought the service and everything else like material and the other stuff were very good overall. i would recommend to a friend or relatives again. me and my family are happy about this change

On my Kitchen renovation in Toronto Mr. Handyman of Central Toronto was excellent. Excellent help in renovating my kitchen. Great prices as well! Thanks Nick.

Thank you from Laura from Woodbridge