We moved into our new Monarch built home in November and have had nothing but problems since our initial PDI one week prior to moving in. Not 1 major issue was addressed from our PDI before we moved in, which meant we would have to work around their schedule to come in and repair what needed repair. Communication with what they call our "Personal Care Consultant" is abysmal at best. Same goes for the "Service Manager". Their own trades people know the problems we face in dealing with them, yet there seems to be nothing we can do about it. Survey after survey come to our house asking "How are we doing?" yet no response has come as of yet after telling them about our dissatisfaction.
When someone does come to repair or replace something, they have yet to do it correctly and must come back again. We've been told that Mattamy has so many larger projects on the go, that they have taken all the good trades people, and Monarch is left with second grade workers, and it shows! In the beginning we were excited that there was a Design Studio where we could go and pick out all of our upgrades and see the products they would put in our home, but that ended up being more like a gouge'n'greet, than anything else. For instance, we upgraded our kitchen tiles and we assumed they would put an appropriate grout to match the tile, well they work it so you have to upgrade your grout! Overall, the service and finished product we've seen thus far from a company of this magnitude is disgusting!!