Milani Plumbing, Heating & Air Conditioning

From the start of our service with Milani which started Sept 8th and involved test messages and phone calls, we have felt the service to be non professional. Prices and quotes can only be provided over phone, and for some reason they will not email or give written prices or quotes. After talking and discussing with Milani, mostly Dave, they gave us verbal costs for a new 50 gallon hot water tank. I asked multiple times for them to provide me the exact make and model of the tank so I could then look up product reviews, and more importantly product dimensions to ensure it would fit into the space we had. Milani was not able to give us the specific model they would supply and install, and that they would show up with a model they have in stock.

We agreed to proceed as we needed a hot water tank to replace our existing old tank that was failing, and now providing very low pressure that its nearly impossible to enjoy a hot shower. We booked in Tuesday 13th Sept for them to come and install the new tank, however they called that same morning saying they could not come today, and rescheduled until Wednesday 14th Sept. Mike P arrived to install, however as soon as he walked through the door he threw his hands up in the air and said they brought the wrong sized tank and would not be able to install it that day. He mentioned they would need a thinner and taller tank for the space we have. Mike was not helpful at all and simply handed us a $236.25 bill, which states they have my credit card. They then proceeded and charged us for a service they was not provided and only offered a bill credit if we proceeded and had them do the tank install.