Had water gushing from fixtures. A technician came and determined a drainage pipe or vent pipe on the roof might be the issue. A subsequent appointment was needed. I booked the appointment, my husband took the morning off work, and no one showed up. I called the office, was put on hold for over five minutes, called back and we were put through to an unapologetic man at dispatch who said there was a computer glitch so we weren't even in the schedule. At the same time, received a
voicemail from customer service saying that our technician had called in sick so they were working on getting someone. Two totally different stories; am still waiting on a technician.
Update: Technician was sent later that day and he was good. He scoped the pipes and did a thorough job. The technician was great; the initial issue with the booking inconvenience is what would make me hesitate to recommend.
- Approximate cost of services:
- $300.00