We have chosen Merry Maids over individual service providers over the security concerns and have been happy with their work for about half a year already. Some cleaners provide better service than others in my opinion and there is no opportunity to select or retain a particular cleaning crew but the managers do go above and beyond to meet the client's expectations and make sure my house is cleaned in a way I like it - thank you, Cherri, Naomi and previously Tara! I can certainly recommend Merry Maids.
Thank you for your business Zoya.
The team at Merry Maids is very professional, friendly, and accommodating. Having the house spotless going into the weekend has been a real luxury. I highly recommed their services.
Thank you Stephanie.
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Merry Maids of Oakville is a checklist company. What is a checklist company? Simply put their manager gives them a check list and if it isnt on the check list it isnt getting cleaned. No mater what!
I have never seen such a lack in care or pride in any form of work, ever! They would leave stuff on the floor (toys) and clean around them or not clean the floors at all because they cannot be bothered to bend over and pick them up. (For those from Merry Maids reading this we call that "tidying up". )
On one visit they had 2 girls here for nearly 3 hours and they got 2 bathrooms cleaned. Thats it! How in Gods name is that even possible?
When I asked why the counters were not wiped down or the coffee table dusted etc the answer was "It wasnt requested so its not on their list"...
Here is what WAS requested Merry Maids of Oakville.... CLEAN MY HOME.... I don't think I need a check list to tell your staff that if there are toys on the floor pick them up so you can sweep.
The end result was we terminated them and feel we would get better home cleaning service from an auto mechanic.
Terrible company, terrible business model. Poorly run and staff that just don't take any pride in their work...
I agree with you in the fact that there was confusion when it came to the first clean, which should have been cleared up before we came into your home.
What you were asking us to do absolutely did require a check list. Unlike 99% of the customers we service you wanted us to supplement what your Nanny was not doing.
It is unusual for us to go into a home and clean a kitchen sink, window over the sink, the fronts of the appliances and the fronts of the cupboards but not clean the stove top, countertop and floors, which was to be left for the nanny to do.
Based on your discussions with our Sales Manager and your emailed instructions this was the process we were to follow throughout your home. Other than the bathrooms we were only required to complete specific tasks in your home.
We were instructed not to dust or clean any floor surfaces, but required to vacuum area rugs. You didn’t just ask us to “Clean your home” you were very specific in what you wanted done.
As a business owner yourself, you are well aware that the communication between customer and business can sometimes become distorted. Cherri made every attempt to take responsibility for the miscommunication and rectify the things that were missed, including coming back into your home and re cleaning what was missed on the first clean.
As we both know Home Stars is an excellent platform for Customers to display their thoughts on services they have used. However, you and I are both aware not all comments on this platform are always accurate or correct.
I am sorry we were not able to meet your needs and appreciate your candour.
Merry Maids Oakville
Charged me way over what they quoted. Lack of attention to detail was obvious. A quick check around the house ended with a list of over 10 things that were not cleaned properly, including toilet seats. My stove top was not even touched. It took 3 cleaning girls, including the area manager, over an hour the next day to fix everything (imagine!). Will never use them again.
Very good, staff are very helpful as well as friendly. They are always willing to go the extra mile to help.
The products they use are excellent, they use products that will kill germs and bacteria in the bathrooms and that is important.
Thank you for your business Joe.
Overcharged me $70 above what was quoted - even when I cut down the work the girls were supposed to do. Girls were super slow (but pleasant). Even when they admitted they'd made a mistake on my receipt, didn't offer do anything about it. That extra $70 overcharge cost them what could have been a regular customer. Will never use again.
We were with Merry Maids for quite some time. Over time, our cleaner (we prefer not to name, as she had good intentions) started cutting into our cleaning time by bringing personal family albums to show us instead when we were there, invited us to personal events, and other such things. We also had an unfortunate event wherein we had to deal with the owner. We have had a few friends already sever ties with Merry Maids due to lack of accountability... ie. forgetting to lock doors, sloppy work, etc. so we were quick to follow once our experience went too far. Lesley is the owner, and not one to try to reason with. Our friends have also had rather unpleasant discussions with her. However, Ana is wonderful and very helpful.
We have since tried a few different companies, but HIGHLY recommend [competitor removed - ed]. Alex is wonderful and pleasant and works with his daughter, and Lilla is also very professional. Our service is wonderful, reliable, and boundaries are respected. In addition, the cleaning is very thorough each and every time.
Thank you for your business.