Dot Patio & Home

We purchased a brand new in the box wooden tilt umbrella. We noticed last week that it was faded already as we had tilted it and it became so obvious at that time.

I spoke to a couple of people at different locations. They are suggesting that umbrellas fade...hmmm, when I explained that our old umbrella which was a darker shade hardly did in 3 years, they have nothing but blame for the elements, when I explained that I face easterly exposure in a lush neighbourhood, again, the Dupont location manager stated that well, it's an entry level umbrella. I will probably never step foot in the Dot stores again. I did purchase this umbrella on sale. I only wish I had not purchased the patio furniture from them as they obviously are not customer focused as one would expect from a neighbourhood shop. I would recommend Lowes or Costco as they truly have the respect that customers have come to appreciate, not only standing behind their product, but making amends unlike Dave who hardly noticed when I told him he had lost a customer.