Mason Place

My husband and I went in with no clue of what kind of insert we wanted. The amount of time Kevin took with us to explain the differences and what would be best suited for us was above average!!!
Mason Place was super responsive, and the install went so smooth.
highly recommend!!!

Mason place helped me out with pellet grill. Very knowledgeable and friendly people. Good selection of grills and accessories. Highly recommended

Very poor customer service,installer is lacking knowledge . I had him back 5 times to resolve his install issue . I would avoid this company ... It would be nice if they we’re accountable for there mistakes.

Stay away. Customer service is terrible. The finally bill is not their qoute. They don't do anything solve problems they create. Just find someone else to get the job done.

This company is terrible. The owner came to house gave qoutes. They cancelled install after learning the job was bigger and fireplace he sold us wouldn't fit. Making no effort to reschedule or come up with solutions. They gave two written qoutes and than came over my almost 2000 dollars. They gouge customers and do nothing to fix solutions. Stay away from this company find somewhere else..

Paid for a wet certifie, and got a run around. First was told pictures were ok, then Rick had to come to my cottage three times. I then called another company I sent them the same pictures and they sent me my the paperwork and passed my install right away. I would never recommend mason place unless u want the run around and your money taken

My husband and I were introduced to Mason Place Fireplaces thru Guildcrest Holmes just outside of Orillia. We did 90% of our dealings over the phone. The customer service we received is the BEST we have had. Evey employee there was extremely happy, knowledgeable and friendly. I was educated in a fireplace that I thought I already knew.. But really didn't. EVERYTHING from beginning to end, including installation was FLAWLESS. If you are in need of a wood burning, gas, or electric fireplace not to mention BBQ's and outdoor fire pits... This is your place. Well worth my 1 and 1/2 hour drive to meet them. They are located in Keswick Ontario...please give them a call or stop by... I will be back for more as soon as we finish up our new house.

I just wanted to let whoever reads this know how pleased I am with Mason Place. This is my third major purchase from Mason Place, the other two were Vermont Castings fireplace inserts. These were purchased about 20 years ago. Everything about the purchase and install of these two inserts was excellent in every respect. Butch guided us then with the purchase decision and we are delighted even now with all aspects of these products. I recently returned to purchase a large wood stove. Once again, Butch was extremely helpful leading me to choose a Blaze King Princess free standing catalytic stove. This was installed last week by Len. Len did an impeccable job with the install - he had to first remove a pellet stove with a through the wall vent and replace it with a 35 ft chimney lining. I was most impressed with Len's professionalism and craftsmanship. I was also most impressed by how he protected my house and hearth as he moved this very large heavy stove into position, and cleaned up all packing materials etc. at the end of the job. I have now used the stove for several days and am truly delighted with its performance. I don't normally take the time to provide comments such as this but given how excellent the whole experience was, I thought I should share it with others who may find it helpful.
Thanks again to Butch and Len.
Bill

I had a great experience with the Mason Place. I knew the gas fireplace model I wanted and went into the store and was lucky enough to deal with Butch. His team installed the fireplace and found some issues with the old fireplace that they repaired before installing the new fireplace. Approximately 18 months later there was a problem with the fireplace. I called the Mason Place and Butch came by to assess the issue, ordered the parts and Rick came by to fix the fireplace. However, there was still an issue with the starter. It's still not fixed but I am happy with the follow up and service.

Extremely poor follow-up service. Have had fireplace for over 2 yrs. They initially took wrong measurements for frame, then glass shattered, then would come to adjust one thing & then something else would go wrong or would not come at all or not fix what needed fixing. Would not recommend.