Mason Place

Fireplaces
25987 Woodbine Ave RR2 Keswick ON L4P 3E9
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HomeStars  >  Fireplaces in Georgina  >  Mason Place  >  Pacific Energy Wood Stove
Barb in Georgina
Barb in Georgina
2 reviews Seagrave, ON
2/10

Pacific Energy Wood Stove

Mason Place
1-800-000-0000
25987 Woodbine Ave RR2
Keswick
ON
L4P 3E9
CANADA

First, the price quoted on my first visit was about $300 less than the actual price.
I took a day off work for the delivery only to discover that the door was hinged on the wrong side.
I took another day off for the next delivery. The Installer was a really good guy, BUT, once the old stove was dissassembled and the new one was in the house, I realized that it was not the stove I ordered. It was a smaller size. I was told that it should be large enough to heat my house, so I said I'd try it. I really had no choice because my old stove was no longer useable.
I used the small stove for a few weeks and was never warm I had to use my (expensive) electric baseboards. I called Mason Place and told them they had to replace the stove with the correct model. They said it would take about 2 months to get the right unit. I said I'd wait, but would not pay until the new one came in.
the new stove finally arrived near the end of winter. they sent me a bill and I paid the amount indicated. Then, they sent me another bill saying that the first invoice was for the smaller stove, a $500 difference. I said I'd split the difference with them, and didn't hear anything again until the summer. The owner phoned me and whined about the shortfall. Again, I said I'd split the difference to cover the extra $$ I had to pay in electricity and for inconvenience. He agreed, finally, and I gave him my credit card number. On my next Mastercard bill, the full amount was charged!!
I'm NEVER using Mason Place again!

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