My husband and I were introduced to Mason Place Fireplaces thru Guildcrest Holmes just outside of Orillia. We did 90% of our dealings over the phone. The customer service we received is the BEST we have had. Evey employee there was extremely happy, knowledgeable and friendly. I was educated in a fireplace that I thought I already knew.. But really didn't. EVERYTHING from beginning to end, including installation was FLAWLESS. If you are in need of a wood burning, gas, or electric fireplace not to mention BBQ's and outdoor fire pits... This is your place. Well worth my 1 and 1/2 hour drive to meet them. They are located in Keswick Ontario...please give them a call or stop by... I will be back for more as soon as we finish up our new house.