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Marlin Mirror

Mirrors & Glass
2600 John St, Suite 110 Markham ON L3R 4H9
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HomeStars  >  Mirrors & Glass in Richmond Hill  >  Marlin Mirror  >  Custom shower enclosure
Laura in East York
Laura in East York
4 reviews East York, ON

First Review


Custom shower enclosure

We engaged Marlin Mirror to manufacture and install a custom shower enclosure for our main bathroom. When the person came out to measure and provide a quote, we felt really optimistic that this guy knew what he was doing. The price was right so we selected this company. At the time of the quote, he told us it would be about 7-10 days before the product was ready for installation. After 2 1/2 weeks and hearing nothing, we called. They told us that the first piece of glass had broken, and they had to reorder supplies to make another. First of all, this wasn't specialty glass, just a specialty size, so that story didn't hold water. Second, other Home Stars reviews said they were also told there were delays for broken glass. If this company is breaking glass so often, they would have a hard time staying in business. It took almost six weeks before they finally came to install the product. The person answering the phone was not polite or apologetic - everyone else in the company seemed ok to deal with apart from the delays. If we had been told six weeks up front, this would not have been such a big deal. But overpromising and underdelivering, with rude people in the middle, that knocked this review down. All that said, the price was good and didn't change, and the end product looked great - our instincts about them knowing what they were doing was correct.

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