Mags as very quick to take a 50% deposit - but then was quite challenging to get to commit to a date for templating, fabrication and delivery. He finally did produce the countertops and deliver them on the DAY that he was travelling to europe. He showed up in the morning of his trip unprepared, with only one guy to help install plus my contractors.
By noon, Magnus had to leave and go to the airport -- he ACTUALLY LEFT the rest of the installation to MY TEAM to drive out to Oakville, and help load a truck, and spend the rest of the day doing everything we could to finish the installation.
After a few weeks, a few bubbles surfaced in the countertop finish where water can get past the sealer and wet the concrete underneath. Magnus has not provided any after sales service whatsoever, I have not even spoken to him about compensating me for paying a separate team to install his countertops.
In general Magnus does not return calls, does not show up when agreed, and it one of the most unreliable people I have ever dealt with.