M P Paradise Pools

Swimming Pools, Spas & Hot Tubs
6309 Drummond Road Niagara Falls ON L2G 4M8
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Review for M P Paradise Pools

Average customer rating:
2 10 (1 reviews)

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Jacqueline from Fenwick
Jacqueline from Fenwick
1 review Fenwick, ON

First Review


new pool install

Started off fine but went downhill quickly. Between the blatant discrepancies, strange phone messages, making decisions for me because they were really busy and didn't take the time to check their own notes and then a registered letter telling me my warranty would be voided if they didn't close the pool (even though I had just spoke to them on the phone and told them another pool company was closing the pool when they installed my safety cover (ordered it from another pool company because of noted issues above with paradise pools and the cost was the same))makes me believe that I should have just contracted another pool company from the start and it would have been worth the few extra thousand.

1 of 1 people found this review helpful.
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Company Response

Dear Jaqueiline:
Thank you for the review. It is with the help of customers as yourself that we learn and improve our customer service. We apologize for any misunderstanding, inconvenience and aggravation we may have caused you during the closing of your pool. We always insist on closing new customers’ pools to prevent any damage to equipment, liner or water quality, therefore if anything does occur we will take full responsibility and rectify the problems
We are elated to know that you saved money with us and hopefully that eased your disappointment in our policies and procedures. Unfortunately when something is requested on a contract and signed we order it as soon as possible to ensure our customers get prompt service. We understand people change their minds about items but we then have to reorder and that takes time which we can not expedite in timely fashion. We never meant to make you feel like we were deciding anything for you we just trying to fill your order. We are delighted that you received your safety cover and your pool was closed by professionals. We again apologize for any disruptions we may have caused you and if you have any questions please feel to contact us.

MP Paradise Pools and Spas

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M P Paradise Pools

MP Paradise Pools & Spas is Niagara Regions largest Pool dealer, with five locations Welland, St Catharines, Fort Erie, Niagara Falls and our newest location Grimsby. In ground swimming pools, above ground swimming pools, fiberglass, on ground swimming pools. Hot Tubs by Coast Spa with their unique design are also ...
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