Very soon after making the call to Lodder Brothers, I got a call from DJ who came out very quickly to the house to do an assessment. He located the issue almost right away and provided me with an explanation of the problem that made sense. Although it was going to be a costly repair, he did make me feel that I was in good hands. I received a quote outlining the worst case scenario and when he came back to do the work two days later, he was able to clear the lines much faster with fewer issues than were outlined on the quote. So, in the end, I did save a bit of money.
I was impressed by DJs work ethic and his cheerful personality; he did try his best to be efficient and to avoid unnecessary charges. At one point, he did advocate for me, when as a renter of a water heater, I did not get the service I expected from the company that owns it. He expressed concern to that company that we would be without water if they were not willing to assist in the repair. As a result, DJ came back the next day to complete the repairs himself.
I sensed that from that first phone call, DJ did care very much about client satisfaction and I would not hesitate to call Lodder Brothers in the future if the need arises. Thanks!