Lighting Center

Bought a 16 inch wide lantern to hang in Library with 14 foot ceiling, was told the light was new, it wasn't, the wires were cut to about four inches from the top of the light. How do you hang a huge lantern like that with four inches of wiring. Now have to get my husband to rewire, and the chain was not long enough, was charged for that. Instead of helping the customer, I got screamed at, and was told I was not telling the truth. Customer service was terrible, don't buy anything from them, god help you if you should have a problem with the light.