I believe I was with Joe. This gentleman was extremely professional and knowledgeable.
I am a first time home buyer. I purchased a townhouse unit that was just under 10 years old. Clearly, the visit by Joe should have been very short and quick.
What impressed with lighthouse was that he continued to take his time to make sure that every box was checked, and there were no problems. He was even keen to note problems with the house that were not serious (such as water damage to cupboards).
Finally, he knew I was a new home owner and he took time to explain handy things I should know, read, and do in order to maintain the unit properly - with examples of what he does at his place.
He even wrote down some things quickly for me. I appreciate that the most as it demonstrated it isn't just a job - he probably really enjoys what he does.