No Service in Customer Service
Contracted in 2016, finished installation in spring of 2017. There was never any communication to let you know workers will be on site. They just show up whenever and leave.
The deck rails and stairs were not completed in 2016. After several calls in the spring of 2017, they showed up to finish the rails and stairs.
Since that time, we have been calling to get the final inspection arranged and to obtain our certificate of completion. As of the spring of 2018, the Sales person Robert Sharow assured me that he would have this rectified. Still nothing to date.
Now 1 panel is coming loose from the wall, it will likely not pass inspection unless it is fixed.
We have been visited by MPAC - they now have us on the watch list as we do not have the final inspection done.
- Approximate cost of services:
- $41,350.00
- Company Response
Hello, my name is Samantha and I am a member of the Lifestyle Home Products Customer Care team. I am sorry to hear that your experience with Lifestyle has not been a good one. We are usually known for our outstanding customer service and amazing products, we apologize that we have missed the mark on this project. If possible I ask that you please give me a call at 1-800-465-0593 ext 306 so I can have all of your issues addressed in a timely manner. On behalf of the Lifestyle Home Products team we apologize for not meeting your expectation's and hope to hear from you so we can address all of your concerns. Thank you for taking a moment to write a review about your experience.