I have been a long term customer of Leon’s, if I need a piece of furniture, appliances or a beautiful piece to make my home amazing with great strong quality, rich look and great value for my money, Leon’s is my place to go…if Leon’s don’t have it then I don’t need it!!
Recently, I purchased a furniture set and due to some unforeseen issues I returned it and got a replacement. The return process was friendly and hassle free. Derek, the store manager at the Whitby location was very understanding and considerate. My replacement sofas were on a special order 10-12 at the time of purchase however Derek made sure to work his magic to get an earlier delivery date.
I worked with George, Lola and Derek at the Whitby Location and I have to say I am pleased with their professionalism and consideration. Thanks guys!!
Delivery at Leon’s is also superb. The delivery guys are great and were on time with calling before coming over and ensure all the waste materials were take care of. I even asked the delivery to move my old sofa to a different location and they did it, no question asked!! Thank you Leon’s in Whitby for an outstanding delivery on service!
Made the mistake of buying a living room set for my daughter here.
She found a set that she liked and we bought it as a house warming / Christmas present.
The delivery crew arrived, said 'it doesn't fit in the elevator and we don't do stairs” and left with the set.
Called Leon's and were told that they deliver up to three stories on stairs (my daughter is on the second) They set up a new delivery date and another crew delivered the set complete with a ripped couch.
After some discussion they agreed to replace the couch.
The new couch arrived and was so poorly assembled that it rocked and squeaked when you tried to use it.
Called Leon's yet again and they got another couch delivered. There was supervisor with the installers videoing the delivery. As they unwrapped the couch a hole in the fabric was immediately visible.
The video guy turned around and walked away without saying a thing.
Back to Leon's again, talked to S***d the manager yet again. This time he told us that our standards are too high and he would refund the purchase price. He said that we should buy elsewhere. We were astounded – did he seriously feel that the consumer should just accept a couch with holes in the fabric? Says a lot about a company that would hire a manager like this.
Pickup was promised the following day by 2:00. Delivery called to say that they would try to get there between 12 and 3. My daughter told them that the pickup was promised by 2:00 and she needed to go out. They said that the store couldn't promise time but they would try to get the drivers there.
My daughter told them that she couldn't sit around for another afternoon hoping that they would show up.
She called the store and told them to pick the set up the following morning by noon with their own truck or she'd hire movers, have the set taken downstairs to the curb and sue Leon's.
They made it.
We bought a faux leather couch from Leon's about 2 years ago with the protection plan. The sales person said it would cover everything, so we paid the extra few hundred.
After just over a year, the couch began to crack. They would not replace this. We fought with them numerous times and they finally came and replaced the cushion that had the issue. Even though it didn't line up fully, we were satisfied as we didn't have to get a new couch.
About 4 months later, the cushion started to tear, which they wouldn't cover it again. During this time, the threading started coming out as well, which made the whole material start to pull away from the couch. We spent more time fighting with them and they finally agreed to give us a 50% credit. We needed a couch as this was our main living room, so we agreed.
We went into Leon's and spent hours looking around, but couldn't find a couch that we liked that would work. We then decided to use the credit for other things in our living room. We chose a TV mount, but when we went to use the credit, we were told it had to be used in the furniture department. Even though this was not mentioned to us before hand, we went ahead and bought the mount anyways. The store was getting ready to close, so we had to come back another day to find things that we could use the credit for.
Since there were no couches at Leon's for us, we found one somewhere else and had it delivered. We put out the old couch on the curb as it looked awful now at this point. We went back to Leon's after getting the couch to get some things in furniture that worked with the new colours. We spent hours again trying to find the right things and found a nice TV stand and coffee table that we liked. We had some remaining credit, so also put it towards a new mattress. When we were paying for the furniture, the sales person asked if they would be picking up the old couch. We told her that it was already gone, which she said ok and continued to process the order.
When the furniture was being delivered, they asked us for the old couch. We again told them we don't have it anymore. They wouldn't drop off the furniture because of this. We again talked to numerous people and they said we didn't get the credit because they needed the old couch back. At no time were we ever told by any of the people we spoke to that they needed the old couch back. They wouldn't do anything for us after this.
We are now left without anything from Leon's for their crappy couch and warranty and tons of hours wasted in the store and on the phone. We have returned all items we purchased. I will never, ever recommend or go to Leon's again, nor will any of my family or friends. We hope that this gets out to others so they don't make the same mistake as us.
I bought a firm mattress. I got it delivered with no name what is being delivered. After 2 days I went to other leon's store and came to know , the order number is different . I went back to the store where I bought from , I spent 4 hrs there , wanted them to replace it. They said I signed it its not their fault . Did not except that they made a mistake and because I had not bought protector, they will not return or even change. No place or head office to complain about them.
Chose a lovely white bedroom set and the salesman was so helpful in recommending the right set for our size room. Also loved the recommendation on mattress that would be good for a child with back problems! Daughter loves her "cool" room and we love the look and storage space especially. Delivery and setup was quick and easy! Would definitely go back again for more furniture needs.
we were searching for just the right furniture for our living room. We had already painted and had new floors installed along with drapes. Just on an off chance we went to Leon's we had no intention of purchasing anything. We found a sectional that happened to be on sale and two chairs that not only matched the sectional but our decor. The staff were great. Because of the size of our room and odd shape we had to go home to measure to make sure the furniture would fit. They were great about waiting to deliver the furniture because the painter had to come back and do some touch-ups. I was really impressed with the service we received at the store and with the delivery people. We are still looking for just the right coffee tables and end tables - who knows we might stop in their again and find what we have in mind for the room.
We purchased a rather expensive dining set and at the time of purchase, inquired as to how long they would be carrying this particular style of furnishings. The sales person assured us that this particular style would be available for at least the next 10 years. They led us to believe that as we continued to refurnish our house over the next 10 years, we could aquire more dining room chairs, matching bedroom set, buffet, etc. Two years later, they stopped carrying any of these furnishings and upon contact with their customer service, they would not supply the name of the manufacturer and style of furnishing so that we may complete furnishing our home. Not only will we not be able to match the bedroom to the livimgroom and diningroom, but we are short four chairs and two buffets in our dining room. Apparently, the sales staff at Leon's are allowed to make false promises in order to make a sale, and the company will do nothing to rectify their false claims by supplying the manufacturer and style of the furniture. We are at a loss as to how to proceed at this point and very disappointed.