We bought a faux leather couch from Leon's about 2 years ago with the protection plan. The sales person said it would cover everything, so we paid the extra few hundred.
After just over a year, the couch began to crack. They would not replace this. We fought with them numerous times and they finally came and replaced the cushion that had the issue. Even though it didn't line up fully, we were satisfied as we didn't have to get a new couch.
About 4 months later, the cushion started to tear, which they wouldn't cover it again. During this time, the threading started coming out as well, which made the whole material start to pull away from the couch. We spent more time fighting with them and they finally agreed to give us a 50% credit. We needed a couch as this was our main living room, so we agreed.
We went into Leon's and spent hours looking around, but couldn't find a couch that we liked that would work. We then decided to use the credit for other things in our living room. We chose a TV mount, but when we went to use the credit, we were told it had to be used in the furniture department. Even though this was not mentioned to us before hand, we went ahead and bought the mount anyways. The store was getting ready to close, so we had to come back another day to find things that we could use the credit for.
Since there were no couches at Leon's for us, we found one somewhere else and had it delivered. We put out the old couch on the curb as it looked awful now at this point. We went back to Leon's after getting the couch to get some things in furniture that worked with the new colours. We spent hours again trying to find the right things and found a nice TV stand and coffee table that we liked. We had some remaining credit, so also put it towards a new mattress. When we were paying for the furniture, the sales person asked if they would be picking up the old couch. We told her that it was already gone, which she said ok and continued to process the order.
When the furniture was being delivered, they asked us for the old couch. We again told them we don't have it anymore. They wouldn't drop off the furniture because of this. We again talked to numerous people and they said we didn't get the credit because they needed the old couch back. At no time were we ever told by any of the people we spoke to that they needed the old couch back. They wouldn't do anything for us after this.
We are now left without anything from Leon's for their crappy couch and warranty and tons of hours wasted in the store and on the phone. We have returned all items we purchased. I will never, ever recommend or go to Leon's again, nor will any of my family or friends. We hope that this gets out to others so they don't make the same mistake as us.