Leon's Furniture

Purchased a tv from Leon's Scarborough location recently and noticed a large crack on the screen after unboxing it. Unfortunately, I couldn't get any help to unbox the 75" tv until a couple weeks later so by the time I reported it to Leon's, it was past the 72 hour reporting period.

Because I reported it late and after a month-long investigation, the manager (Joseph) said they couldn't send a replacement or give a refund of any kind.

I understand that this is the company policy but I don't understand how a company like Leon's can't help a customer even a little especially when I've been a customer of Leon's for years.

It not only took over a month to get a decision but the most frustrating part is that through their investigation, he admitted that the delivery driver was suspended for not following proper delivery procedures.

In fact, when the delivery driver opened the back door of the truck, the tv box was laying flat on its side and not tied down. He slid it off the truck bed by himself into the side of the tv. The side of the tv is not meant to carry that amount of weight which is why the instructions on the box even say to lift the box in an upright position by two people...not one person and not on its side. It just so happens that the crack was on the left side of the tv screen. See attached photo.

How can that be a coincidence? I just don't understand how you can punish the delivery driver but still not take any responsibility and hide behind a 72-hour rule.

I'm not an unreasonable person so I even suggested a compromise of a partial refund but all he would say is he couldn't help due to the 72-hour policy. Can you at least help me out by picking up the tv and disposing it? Nope.

For those who are reading my review, I'm just telling you my experience and it's up to you to decide whether you would want to buy from a company that can treat a customer like that.

I never thought this could ever happen but, it did. For me, I can never shop at Leon's ever again or any company can do this to a customer.

I've learned a lot through this experience though. Most important is to always do research of the company's policies before making large purchases like this. For example, some stores have a 30-day or more return policy with a much simpler process that does not involve any investigation. They send a replacement and take the damaged tv without question.

Second important lesson. Use a credit card that has purchase protection so that in case of any damage, you can be reimbursed the full cost.

Anyways, I hope my experience with Leon's helps anyone who is reading this. I know I've learned a lot and cannot recommend shopping at Leon's. It's just not worth dealing with companies like this. It's a shame.

We purchased some nice looking leather sofas from Leon's they got delivered delivered fairly quickly. when they arrived i they unwrapped and left. the leather sofa was ripped on one corner and the 2nd piece it looked like the paint was coming off we went back and they quickly exchanged it . we got another set , the quality is very poor not worth the $4000 for sure... The quality of the Furniture has been declining year after year I've been purchasing from them ever since I could remember

Went to the store & saw couch i liked. Next day I called to get the measurements. Took me 2 days to get an answer! Then was told to pay online. I was charged 3 times!!
Upon delivery, the guys told me I was to unwrapped my Christmas gift and install it myself!!!
I called the store and they told me that they were supposed to take care of it all. They are sending me someone in 5-7 days!!

On August 2021, i purchased from Leon's Brampton. They display good quality Sofas and deliver cheap items. The sofa i received is cheap materiel, different colour shade than the store display. Customer service response is poor. Too many error in invoicing. Sales rep have no adequate knowledge about their items.

I ordered a sofa and was promised a date ... on the date of delivery I call them and they said it’s not available and that they called but I didn’t get any call from them and I checked my phone record nothing. They said it’s not available hence the change. Second time they do that. This is unprofessional and deceitful

We purchased 5 appliances (Fridge, Stove, DishWasher, Washer & Dryer) from Leon's in Anjou QC, in September 2020. We confirmed repeatedly that we required the delivery for end of January 2021 which we were assured would not be a problem. After moving into our new home, we were advised there would be delays. At the end of February, we were contacted by the Laval warehouse to advise that the fridge was damaged and that we would have a replacement within a week however they would still none the less deliver our Washer/Dryer and Dishwasher that same day which they did. The stove was still unavailable however they also confirmed that the following week the Fridge and Stove would be delivered at the same time. I complained to the store as apparently per the live chat and store Leons doesnt have an Ombudsman that we have 2 year old and we order with more than enough time to allow for reasonable deliver/delays....... Yet their only solution was to offer me the used floor models instead WHICH WE REFUSED. We have a 2 year old at home, we've been living with no fridge and stove for going on 60 days. Today, they came to finally deliver the Fridge and Stove and GUESS WHAT, they tried to re-deliver the same damaged fridge and floor model stove. My husband and I are furious, they offered no assistance, compensation or solution, we have to sit here and wait for them to tell us when the correct new items are available, not to mention we missed work again to wait for the deliveries to come. WHAT TERRIBLE SERVICE. I cannot believe the experience of purchasing a new home has been tarnished because of Leons. We have had to order in constantly and use a cooler for other items. This is ridiculous and its not like we can just to my folks or inlaws for meals or to prep. Hello COVID? I am appalled by the lack of customer service. The only positive I can say is that both times the delivery operators were great to deal with!

Low quality, ripped, stained and motor makes noise. No quality control or checks at Leons. I bought these two recliners for $

I bought and paid for two recliners on September 11, 2020 which were finally delivered on November 19, 2020.

One of the recliners had a rip and several stains. The other one's motor started making noises after two weeks. Leon's offered to repair the damage. When I told them I ad paid for new recliners not repaired ones they agreed to exchange only the recliner with the rip and stains. On December 3, 2020 they finally sent another recliner but this one also had cuts and stains on it. When I asked them to refund me the money for the recliners they refused.

I am still waiting for the damaged recliner to be replaced.

I've been dealing with Leon's for more than 20 years and this is the worst store. It appears that the right hand doesn't know what the left hand is doing. Very poor communication.....no follow ups whatsoever.

I made a purchase back in May and the transaction was finally closed off on October 11, after many emails, phone calls and even a trip to the store. I sort intervention from the Orangeville store because I was waiting and waiting and waiting and waiting on my purchase. Go to Orangeville store and deal with April. Thank you April for your excellent customer service skills

I purchased furniture online after visiting the store and being approached too closely by the staff. during COVID without masks. (JULY)
In August he chat line said to call the store no one called back, went into the store to get an adjustment but it has not been processed. I have finally received the furniture and I understand the delays in getting stock. I DO NOT UNDERSTAND HOW 6 WEEKS LATER THE ADJUSTMENT HAS NOT BEEN DONE. When you call the main office they transfer to machine and you don't get a call back. BUY FROM ANOTHER COMPANY LEON'S IS NOT WORTH THE HASSEL. I can't imagine if it was a major issue that the response would be any better.

Friendly Service from the floor stuff helped by Colin F. The quality of the sofa bed was really nice as-well as the colour, also the quality of the dinning set was really great and it looks well on our condo.