Leo's plumbing is one of the least reliable plumbers among the long list of plumbers I have used in the last decade. Any mistake Leo's plumbers make (and in my one experience with them they made many mistakes, sloppy work and lack of attention or competence) they are not likely to correct these even when they admit to having made them. First they will promise to come back to inspect the complaint you have, but find excuses to delay the fulfillment of their promises constantly until you give up or if you persist they admit in the end they have no intention to come back. Losing you as a client is not a powerful threat, nor seeking mediation from BBB that they refuse. The low rating of D- they have is rather generous. (Unfortunately I would have avoided using them had I checked their rating). Specifically my experience with a Leo's plumber that came to fix a leaky faucet included 1) their plumber coming several hours late keeping me waiting. 2)Despite of having full information about the parts he needed (discussed with Leo in the shop with the aid of photographs and technical details) he forgot to bring the correct parts 3) Installing the one correct stem he brought with him proved to be disastrous leaving a wobbly faucet handle and a more serious leak.5) on leaving, indicating that he has finished is job and is in hurry and needed me to pay him $250 citing a policy of a minimum pay (though he did not finish his job and was less than one hour in my house)He did not disclose that the faucet handle is wobbly and the faucet is still leaky) . As soon as I checked I have called Leo who seems to have expected my call since he suggested immediately that his plumber did not have the appropriate screw for that faucet and when they find it he will come and fix the problem. This started a saga of broken promises, first waiting for Leo to find a screw (that clearly he had not attempted to find and then using a variety of excuses why his plumber did not come as promised to inspect my complaint. Well the plumber did not come and Leo refused to respond to my BBB complaints. How come I was duped? Leo is charming and very manipulative he has no professional scruples.