My friends and I compared a few lawn care companies before picking Lawnsavers last year. We made the choice based on its high review rate. We thought we made a right decision, but we were very very very wrong.
We (4 households) purchased packages upfront and they were supposed to complete 7 visits in the season. They did not show up for the first service until late in the spring, after we complained more than once. They put the blame on the cold weather. We had to call almost each time for follow-up services and even so, when snow started falling in October, we all had 2 visits not completed! So we had to request for a refund.
The high review rate is misleading. Lawnsavers does not deserve this rate. The biggest problem is with their service. Problems me and my friends have experienced included: did not show up on service dates; instead of providing service my friend’s lawn, they provided service to a neighbour’s lawn which was across the street; they did overseeding in my backyard, but did not do for my front yard… I made numerous calls to complain but we did not see any improvements.
Overall, I do not recommend Lawnsavers at all.
- Company Response
I'm sorry you were unhappy, but we can only do so much and require willing and patient partners to make it work and get results.
Yes, last year was a tough year on lawns and logistics, with crazy weather (ice followed by intense heat/drought).
There was a massive ice storm last April for about 15-16 days. I cant speak for competitors, but we will not apply on top of ice, snow or during intense mid summer droughts (we will NEVER compromise by selling applications that won't benefit your lawn just for the money). I doubt they would either. We gladly refunded any unused prepayment, Any others that were affected opted for a credit this year. (some competitors offer no refunds)
We keep good notes and take pictures to measure progress. For example, I personally visited your property on June 19th to discuss your lawn. It was 12" long with a hard rake buried and not visible under the thick matted down grass. Its supposed to be mowed every week at 3". You told me it was one weeks growth, and then admitted you only mowed 3x all season (should have been at least 9x by then).
No lawn care company can help someone get results who doesn't want to do their part. This carried on all season.
I really want our lawn customers to be happy, that's how we have successfully grown for 29 years and won so many awards and our ratings. We can definitely make mistakes but we awill always be accountable for our work and will fix any mistake we make. But our customers must be fair partners.