LawnSavers Plant Health Care Inc

Lawn Maintenance
Vaughan ON L4K 4K5
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HomeStars  >  Lawn Maintenance in Toronto  >  LawnSavers Plant Health Care Inc  >  Good on Billing, Poor on Service
London1985 in Aurora
London1985 in Aurora
1 review Aurora, ON
2/10

Good on Billing, Poor on Service

After nearly twenty years with LawnSavers, I was extremely disappointed with the service in 2018. I requested a treatment for bugs by email, and received no response. I followed up by phone and received a promise to have someone out within the next couple of weeks to have it completed. I was told I was lucky, as without the treatment the bugs would return next year.

No one came. I phone again. I received a 'sincere' apology, and received a second commitment to get it done before the cold came, in recognition of my long service with LawnSavers. No one came. I followed up again but was told it was too late in the year and they couldn't do it. No explanation for why it was promised but not completed. I was offered a 25% discount for the application next year. Of course the bugs will still come back and ruin the lawn though because the application wasn't completed in 2018. The treatment will really only be for helping in late summer and 2020. In other words, once it gets hot in May and June the bugs are likely to return and my lawn will, again, be ruined. No offer on the cost of repairing my lawn then.

As you can imagine, I was not pleased. I tried three times to phone Kyle but he never once returned my call or sent an email. Imagine how I felt when I got an email asking to rate their service.

Would not recommend them.

Approximate cost of services:
$750.00
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Company Response

I am so sorry that you didn't get the high quality of service you have been accustomed to receiving for almost 20 years with us. Please contact me directly at greatservice@lawnsavers.com with your contact information so I can review what happened, ensure that we correct it to make sure this doesn't happen again, but most importantly, make it right with you. Kyle