Liv Communities

The service liv community (landmart) provides after closing day is horrific. Once you have paid for your home they stop caring. 16 months after closing date I am still without some doors in my home. I have been trying to schedule an appointment to have the garage painted for 10 months now. The painters would show up to paint my kitchen ceiling instead of the garage and not have the proper paint. The company would reschedule and then no show on the date. This week we had an appointment for a whole day of service but the tech showed up late, spent 1 1/2 hours looking for cement to do a job. And then left for the day at 2pm because he didn't come prepared to do most of the work that needed to be done. And again they couldn't seem to paint the garage door either. If you buy a home with liv communities be prepared to book dozens of days off work because of the countless times they no show or come unprepared todo the work and need to keep coming back. I am convinced landmart changed their name because they have made such a bad name for themselves

I cannot believe that Landmart (aka Liv Communities) are still in business or that people are buying homes from them and not reading reviews (I wonder, did they change the name for a reason??? They are still bad) We still have a hole in the outside of our home where they did a 'repair' in the fall of 2015!!!! As well as numerous holes in our garage roof (again, where they did a 'repair'). The taping is coming off of our master bath/bedroom ceiling (again!!!!) Repairs, when even done, are sloppy and poorly completed. And, there is no followup. Our 'contact' had over a year to fix the outside, yet she chose to leave it to the spring of 2016!! Disappointed beyond belief!

I echo the words of those who have expressed frustration. I don't feel valued as a customer. I was sold with the TLC program. I have not experienced the benefits promoted through the program. For those who have had no issues, you are among the lucky ones. I have bought new homes previously and completely understand that we can't expect everything to be dealt with ASAP. However, false promises and not showing up are unacceptable. This has been my worst experience so far. Don't believe me? Take a look at the responses to other feedback. If you notice, you only see a company response to those who have positive comments. I am a customer who has legitimate concerns - seeing this does not give me any confidence that I will be taken seriously.

Landmart Homes aka Liv Communities:

Please Review this Builder before buying a home... If you to purchase a home from Liv Communities, ensure everything is documented and never take their word as confirmation - they speak with many faces.

We purchased a 'custom-design' home from Landmart and have serious concerns regarding their overall finish and their customer service department's ability to address my concerns. On-going Lip Service.

They do build good homes, however the finish and workmanship can be poor depending on the trades. They are a better custom home builder rather and building sub-divisions.

I closed my home on April 28, 2015 but moved in end of July 2015. There were 51 issues identified on my PDI that Sebastian agreed to address asap. After 1 months with multiple visits and agreed dates, nothing were addressed. I submitted my Tarion 30 day list and subsequent walk throughs with Eddy and Sebastian again I was told, the issues will be address asap. With ongoing lip service - none of the 51 items were addressed. We moved in at the end of July and then, I have spent 13 days for Landmart inspections of the same list of items from Sebastian (5), Eddy (5) and Brian (3). I have had a total of 19 days of appointments where 50% of them time, the trades showed up extremely late or did not show up at all... Today is December 1st, 2015 and many items on my original list remains outstanding.

Liv Community Customer Care department seems like they have a revolving door. Some of the staff is dishonest and lack the ability and afraid to communicate openly - they will provide you with a tentative date but, will not provide you with timelines and a list items they will be addressing. They will say 'yes' to everything, but will not deliver unless you escalate to Tarion or the Owner of Landmart.

Brian the manager will meet with you and make promises and will follow-up with emails with dates and times - they will never come. This happened 3 times with me.

Carole, seems clueless and tries to bully her way. She will never respond to your email or concerns.

SOME OF THE AREAs OF ISSUES: Sub-flooring through out, Paint throughout, Hardwood Flooring, Carpet, Tiles, Electrical, Plumbing, Kitchen Cabinets, Cabinets in each of the 4 washrooms, Fireplace hanging out, Stairs, Laundry Room. Some of the upgrades we purchased were substituted for standard items.

Imagine I have 107 pictures of some of the issues.

I will provide updates on progress...

Do your homework before you purchase.

All I will say to ANYONE thinking of buying a home built by Landmart or should I say LIV (name changed)......do your homework...go and knock on peoples doors and ask anyone- who is completely happy.
The city of Hamilton is really the ones to blame as they are passing all their inspections when there are serious and dangerous problems.

I regret my decision of purchasing a house from Landmart. Poor workmanship, low quality materials, no quality control, really poor customer service is been my experience so far.
If you complain about the deficiencies during the construction process, they lock the doors and kick you out of the house.
I would never recommend them

Our new home was beautiful at first, then the deficiencies became overwhelming. No matter how large the problem they will not respond to repair requests unless absolutely necessary. When they do attend nothing but bandaid solutions. Save your money and purchase from a reputable builder. This is the quality you can expect.

Do your homework. I didn't and as a result I've been let down terribly. I should of never accepted the house in its conditions. Even today many of the issues are still not resolved and all i can say is crickets. They don't call, they don't follow up. Although some of them are nice the experience has been absolutely disappointing. Closed with every single trade in the house. Floors are full of scratches and poor craftsmenship. No shoe molding and they tried to tell me that its an upgrade and they are going for the clean look ... I had to ask if the 1inch gap between the baseboard and the floor was the clean look they were shooting for. I can't even begin to list the issues of the house. Staircase not done, exposed drywall tape, damaged kitchen cabinets, frozen pipes, Loose stairs outside to the house, dirty dirty site, light switches in erratic places (turn on my kitchen lights from nowhere close to the kitchen. I've called multiple times, have wrote multiple emails and they don't answer. Read a review on here that they just took the money and ran, YEP! same thing to us. Beautiful design but doesn't make up for bad lingering taste in my mouth. 7months and the taste is still there and many issues left to be fixed with zero communication. Think twice!! actually 3X's

Landmart has done a fantastic job with our house. Our possession date was right on time. This is our second house but first time with Landmart. The whole process went smooth as possible. We would like to say thank you to Mark from sales, ladies from Decor center. We are very happy with our selections , house looks great!!! Special thanks to Sebastian he's always in the area and if we need something he gets it done for us immediately. I would definitely recommend Landmart to my friends and family. Great job guys!!!!