We bought a 3 Seater Sofa and a Love Seat from this location approx 18 months ago. The foam was "guaranteed for 1 year" the frame of the furniture is guaranteed for life. What a joke - within the 1 year, I complained that the one seat had subsided dramatically compared to the rest of the seats. La-Z-Boy sent a technician to look at my problem and decided that the flattened foam was not a manufacturer's default. I am flumoxed - We are only 2 adults in the house and usually only relax on the recliners in the evening when watching TV. The seat that has subsided is the one I usually sit in. I don't even weigh 140lbs.
No amount of negotiation with this company could get them to rectify our problem. We met with an absolute NO! We are redocorating the rest of our house now and are looking for a suite for the upstairs lounge. No matter how much I like the La-Z-Boy furniture designs - I would not touch this company again. Would certainly not recommend them.