La-Z-Boy Furniture Galleries

We purchased a high end soft and loveseat in 2000 with an additional 10 year fabric warranty. 6 years later, the fabric is in terrible condition and neither La-Z-Boy nor the "third party" fabric warranty have resulted in any repairs or replacement. They won't visit the house, they won't replace the worn areas, but they WILL supply a thousand excuses as to how we probably caused the fabric to wear. I will never buy a product from La-Z-Boy again. Their customer service is terrible, even after escalating the issue. Big thumbs down to them.

We purchased high and furniture in August -04. The furniture was defective and it took 3 months to even get a response from the service dept. Then another 2 months for someone to even come out and address the issue. Customer service was found to be very poor- despite the fact that we had all the warranties and extra protection that we paid them for.

Sales rep was helpful and patient - delivery time was fast.