La-Z-Boy Furniture Galleries

A few months after purchase, cushions started to go flat. Now after 6 years of very gentle use, the colour is peeling off. We had purchased the gold extended warranty just to find out this is not covered. We were told they would cover stains, which would have been our fault but not the peeling colour which would be poor quality from the manufacturer. Very disappointed with Lazyboy and very cynical about ever purchasing extended warranty again. ( we never will as it added well over $300 to the cost of the purchase) it is an absolute farce! Our previous leather sofa looked like new yet at this age, and we take great care with our furniture and we have no children at home nor do we have pets.

We ordered a loveseat size sofa in September(CUSTOM MADE...they said!!) When it arrived the front panels were bunched up, and seams not straight. End sections have bunches also. Repair tech came, and said wrong parts had been sent to replace. So many calls with customer service, they sent new sofa finally in January. Just as bad! Poor quality, cardboard behind front panel. Took to our own upholstery person to replace with plywood. He will repair, and come to our home to replace and correct. Never again Lazy Boy!

Bought our LazBoy furniture in November and promised delivery before Christmas, should have asked what Christmas. Due Dec 06, followed up and told it was shipped Dec 02 but can't track the truck ? LazBoy told it was stuck in the mountains or at the border ? Do they really think their customers are that naive ? Bottom line it arrived 5 weeks late and was defective, now waiting another 6 weeks for parts. Save yourself money and frustration , buy elsewhere !

Bought a beautiful custom couch- one side shea lounger, other side recliner. When it arrived, the side with the recliner looked like it was going to fall apart. The delivery guys said "that's how it's made". We went back to the store on Queensway/Kipling and they told us to call the service department because it shouldn't look like that (they showed us the floor model and it didn't have any issues). We also paid for the warranty. When I called for service, the lady on the phone already commented that nothing will happen but they'll send someone over. Whenever someone from service tried to make an appointment, they offer a small window during the middle of the business day. The couch was delivered in September, it's January and still haven't been able to have a service call because lazy boy will not accommodate our work schedule. We even let them know we had 2 weeks off and they wouldn't make an appointment in that time period. It's either take a day off of work or forget about it altogether. In addition to trying to get this recliner fixed either later in the afternoon/early evening/weekend, after only 3 months of using this couch the cushions are already flattening out! Will not be outfitting the rest of our house from lazyboy.

DO NOT BUY, Falls apart in 3 years - warranty useless pertaining to cushions, wooden frames, frames break, mechanisms fail, service people only do mechanisms (which any putz with a modicum of sense and some tools can do)

We have had this chair for only two years and it has broken and need of repair. Waiting for response from the company.
Found metal piece under the chair that broke off it.

We bought new furniture for our home from lazyboy crossiron mill, guys on sale was amazing but then it turn so bad.. the service they are using for delivery is nasty.. guys are so rude and they broke the sofa as they were so aggressive moving it although they replace it but they are extreamly rude about it. Next couple days they brought the remaining of furniture and the guy literally called me 7 times and threat me to leave as he waited so long although it was less than 5 mins and both are rude and they forgot the some parts so I didn't sign for them ... I regret buying from lazy boy and if they don't replace the bad delivery service they will loss bussiness for sure.

This is my FOUR YEAR OLD LAZY-BOY RECLINER. Isn't it great? Well, it WAS.... the fabric they sold me has worn out completely on the seat. (I noticed something was wrong only two months ago and the hole is three times larger now....). We bought the GOLD warranty, and when I called yesterday the very nice manager said that if the seat had worn out in one year, they could have done something about it. But "after many years, wear is not covered". Although the manager sent a technician to look at their chair without charging me, the result is that I now have to pay to have them reupholster the seat - mismatched because the 4 year old fabric is discontinued. The technician, who used to work in the upholstering factory for 21 years, informed me that the fabric on my chair was too thin and would never have lasted. Ultimately is was the salespeople at the NORTHLAND location who are responsible for the death of my favourite seat. I have cheap furniture from another company that is older than my 13-year-old daughter that looks better than this $1000 chair. SO, I am informing the public - BUYER BEWARE. If you choose LazyBoy, you choose to walk into a trap of charges that will not end for the life of your furniture. And yes, I will be posting and reposting all over the place.

Furniture is junk. Bought 2 chairs from the scarborough location. took the day off to have the delivery 1 chair came ripped. took another day off 6 weeks later for the repair. 3 months outside the manufacturer's warranty the screws on the rocker pulled apart making the chair useless. Called the extended warranty company, told them the problem and offered to send photos or Skype so that the repairman could get a proper idea as to what the problem was. I did not want to take another day off work for the repairman to tell me he sis not have the parts to make the fix. The would not allow this so you can guess what happened, he came took one look at the chair and said we needs more parts. I have now been waiting 3 months for the new parts and no one from the store or the extended warranty company will call me back. No customer service PLEASE DO NOT WASTE YOUR TIME OR MONEY WITH LA Z BOY.
The 2nd chair we bought the same day is now twisting and has become unstable as the screws have stripped out of their holes.

Leg scratched loading chair into vehicle. Manager saw damage and ordered a new leg. FOUR phone calls from warranty dept, they will not replace it unless I bring in the old leg first, or send photo which I cannot do, no camera on phone. The mananger saw the damage and she was the one to order part, but I am suppose to bring in the leg before they believe it was scratched. Would never buy from there again, and will advise others not to as well.