Very friendly, helpful staff. Designed our kitchen with our needs and budget in mind. There were some small problems with the colour of one of the doors and the end of one cabinet. Merit was not finished or happy until we were made happy. Merit was able to replace the cabinet door with one that matched. Initially, Merit could not provide a suitable fix for the cabinet end that did not match, so Merit ended up providing a more expensive solution, at no cost to us. The premium solution added value to our home. The staff at Merit maintained their friendly attitude throughout the process.