Kiosk Design Ltd

Furniture
99 Jarvis St Toronto ON M5C 2H4
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HomeStars  >  Furniture in Toronto  >  Kiosk Design Ltd
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13%

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Reviews by rating (past 12 months)

Reviews for Kiosk Design Ltd

Average customer rating:
1.6 10 (4 reviews)

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Private User
Private User
1 review Toronto, ON
0/10

AVOID, very rude service, no communication

My wife and I went to Kiosk to purchase a new dining table. The sales person who approached us was very rude and we tried to ask for someone else but it seems we were stuck dealing with this person because she approached us first. That was our first clue to leave and never return but my wife saw a marble table really liked and we didn't have too much time to shop around. Against my better judgment, we stayed. The sales lady said they had the table in stock but it was slightly damaged, would we like to buy it, she would give us 5% off. I was really angry. I said to her: You want us to buy an expensive table that is damaged and you only want to give us 5% off? She replied that she was giving us a real deal, they never offer discounts and it would be better to take the table rather than wait 4 months for it to arrive. We were stupid enough to deal with this company and give them a deposit and never heard from them again. We had to call them 5 months later to ask where our table was and never even heard back from the sales lady. After calling for a week, we finally reached her and she said there was a slight delay, no big deal, happens all the time. I asked for our deposit to be refunded and she said she couldn't do that, that's the point of a deposit, they had ordered the table. I told her we needed a table and she said we should have thought about that before ordering something that took so long to arrive. I could not believe she had the nerve the say that to me. The table was taking much longer to arrive than she had told us. We walked away from this store and are trying to get our money back through our credit card company. Avoid this store. You will lose.

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Dale from Toronto
Dale from Toronto
2 reviews Old Toronto, ON
0/10

Furniture

The store has limited customer service. We were promised a shipping date that was missed. Apparently the furniture was supposed to have been shipped, but wasn't loaded on the container. The store, despite assuring us it had been shipped, told us the week it was supposed to be delivered, that it hadn't been. As a result, our living room will be empty over the Christmas holidays. They did little to apologize, offered us about a 2% discount and said anything more would be excessive! Would never shop there again.

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Mike in Davisville
Mike in Davisville
9 reviews Toronto, ON
2/10

Furniture

We bought furniture from Kiosk a few years ago. When our furniture
was delivered, their installers managed to damage the cover of the ottoman with a box-cutter. This started a 12+ month saga of trying to get them to replace the damaged item. First they said they would get it repaired, so that the damage would be invisible. It was clearly visible. This was about five months in. Then I asked to have it replaced. By month 10, they still hadn't ordered it. When I finally received the new cover, it was over a year later.

They didn't seem inclined to return calls, and were not the least bit
apologetic. Customer service was mediocre considering the amount we spent on the furniture. At the end they had the gore to ask if we interested in being on their mailing list. Needless to say I declined.

1 of 1 people found this review helpful.
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Sebastien - Junction
Sebastien - Junction
1 review Toronto, ON

First Review

4.5/10

New furnitures

Expect to find moderate to high-end furniture of excellent quality. Decent service on location. However, as a business, do not expect to receive a good service after the purchase of your furniture (i.e., Be warned, phone calls are not returned, management is unflexible, poor customer orientation, etc.).

1 of 1 people found this review helpful.
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