My wife and I went to purchase some flooring for our home we entered king of floors Surrey the staff was friendly and pleasant. Troy the Manager gave us what seemed to be sound advice. Our biggest worry was that our dogs wood scratch the wood. But Troy assured us several times that if we went with the higher grade wood it would be fine the dogs would not scratch the would. Needless to say after one week the dogs have destroyed the floor with scratches, we had there nails clipped used booties anything to stop this process. I went ino the store to confront troy with this and all he would say is I never said hardwood wont scratch over and over, I said yes but you said the dogs wouldn't scratch it , he just kept babbling the same thing I never said hard would wont scratch , then kicked me out of the store.