I came home late one night after 3 days away and my interior house temperature was at 4C (it was around -15C outside). It looked like my new (6m) high efficiency boiler had not restarted after a power failure and I couldn't get it to restart due to low water pressure warning.
I was worried my pipes were going to freeze and I had three children who needed to go to bed in snow suits. It was Christmas holiday and after 10PM and I couldn't get any HVAC companies to answer the phone.
Ketteringham answered their phone and I think I spoke to one of the owners. He said he couldn't come out at the moment, but he sympathized with my situation and by me sending cellphone pictures he talked me through which valves to open to increase the pressure and get the boiler restarted.
In the end he spent 1h with me on the phone and charged me for 1h of time, which was more than fair for an emergency call late in the evening on Christmas holidays.
- Approximate cost of services:
- $100.00