We have been using this family run company since we moved into our house 26 years ago. Their service has always been 5 star but I must say that during the blackout following the ice storm they went to 10 stars!!! The short version of our long story is that I phoned them to see what we should do about our system. Jason, a 2nd generation Ketteringham, told us should drain our hot water gas system so rads etc won't freeze. We are far from a mechanical family but Jason kept calling us every 1/2 hour or so to make sure the procedure was coming along. It was taking a much longer time than he thought so Troy, one of their wonderful specialists came by to make sure all was going well. Initially Jason did not wish us to pay for the service if we didn't have to & tried to do it all by phone, but I was getting very nervous about this procedure. Troy did not take a cent at the time, Ketteringham just wanted people to get up & running & worry about payment later. We just received our invoice & they greatly reduced the charge. Can you imagine? I have heard of people gorging folks that were in distress during this time & this fabulous business was taking a cut to provide for those of us who were stressed & in need. If you have a furnace system that they can service you MUST use these passionate, knowledgeable, wonderful folks
- Approximate cost of services:
- $70.00