Kaitlin Group Ltd

You may want to rethink if you're looking into KAITLIN GROUP homes...

I took possession of the condo August 2013 with many things left unfinished (typical for new build). My issue is not with the kitchen tile incomplete or the hardwood flooring incomplete or even a $2500 upgrade which was COMPLETELY missed. My issue is the constant fight I have to put up to get it fixed properly.

The wall...oh the wall! The missing $2500 upgrade, which would cost maybe $500 if I had someone outside of the corporation do it, was a complete NIGHTMARE. The upgrade was to put backing in the wall to securely mount a tv. Lets just say their first fix was a cheap piece of chipboard which would not securely mount 2 TVs (bedroom/livingroom are the same wall). And to think I paid $2500 for this...insane. So after a lot of emails and phone calls back and forth, I finally had the VP of Kaitlin Corp agree to fix the wall....3 weeks later than originally advised!

The kitchen tile had drill marks in one (my guess from someone not measuring the counter properly) and part was left incomplete with a gap between the tiles and baseboard. Kaitlin’s fix...GROUT! Yep looked amazing! I complained and they came back to fix it. Replaced the tile and finished the tile to the baseboard. It amazes me that they didn't do this in the first place.

Next issue, Kaitlin Group has written off as sufficient. I have pipes that rattle in the walls when my shower or my neighbours shower is on in the BEDROOM. Took 3 visits from Kaitlin Group for them to finally "hear the rattling". Conveniently the third visit someone was present at the time of the inspection. This issue has been closed by Kaitlin, no fix. My guess is the pipes are not secure in the wall....but what do I know!

Now, a really easy fix...the toilet. When flushed the water continues to run. To preserve my water bill I turn the water off when it's not in use. I had someone enter the condo to inspect the toilet and all was deemed to be "working fine". I went home, let the toilet run for 20 minutes before turning the water off. Hmm...did the contractor think to turn the water on when he inspected the toilet?

Finally, dealing with the customer service reps has been painful. I am currently on the 3rd customer service rep since August 2013 (clearly this speaks volumes)...They are extremely rude and have no idea what customer service means.

Horrible quality home. We planned to live here for a long time and we were forced to sell due to constant issues around the home. The builders would not come fix ANYTHING. I would never invest in this company again! Any good reviews you read I believe are all written from the employees of Kaitlin corp. horrible experience

We are extremely unhappy with Kaitlin Group . Extensive list of problems in our house! Customer service barely exists, always given the run around . Our shower has a major leak and mould has been found , this is the second time we've had a problem with the shower. Currently waiting for shower to be ripped out . Hopefully the job will be done properly this time by someone who is competent . Legal action may be required .

A + builder, solid craftsmanship and detail in my purchase. I am content with the way I was treated as a prospect and purchaser, I will consider Kaitlin again in the near future.

I STRONGLY URGE YOU NOT TO PURCHASE A KAITLIN HOME/CONDO OR ANYTHING ELSE FROM THESE CROOKS. List of problems with home is to long to list here. Foundations cracking, roof leaking, windows and doors not properly installed. Absolutely NO customer service. Issue still unresolved after FIVE years. Not to mention that the screwed us on the Clubhouse. Stay away from these incompetent & crooked people.

Window broken while being shown Brooklin condo unit in March. Occupancy date of August and still not fixed. Customer service now forcing me to work with their schedule to get it replaced and not at a time that is convenient for me. Excuse me? You've had 7 months to get this done at your convenience and now you should work with me. No explanations, very unapologetic. Dare I say breach of contract - unit not as described.

Would strongly discourage ANYONE from buying with Kaitlin, unless the home is already built. We bought in October of 2010, with a possession date of April 2012, Then Dec. 12, Then May 2013, Now July 2013. Almost 3 years and STILL waiting!!!

We are still waiting for our house. After a final closing of October 2011 we were told the house would be ready March 15; now we have been told March 30. We have seen the interior and nothing has been done. We have been disappointed by these builders. Timelines are horrible, contractors are slow and we can never get an answer from the office. When we do, they just tell us whatever they want. Never, ever buy from Kaitlin.

House was delayed almost 2 years. House was filthy when we closed. Basement leaked in 2 places, never fixed properly. Roof leaked for a year bringing water into our house whenever is rained, never fixed. Floors heaved and had rotten bridging in it. We were told the span was too big, nothing they could do, and they didn't have to fix it. House has a beautiful design, great layout, unfortunatley it was built by lazy, cheap trades that have zero pride in their work. Kaitlin obviously has no pride in their product for allowing this to happen, and then not mending the problems. NEVER buy a Kaitlin House.

We love the design and layout of our new home we purchased from Kaitlin Group. Their sales and after sales staff are professional, accountable and works in our best interest.