I went to Jysk to purchase a new bed frame. The staff were very kind and helped me load my new bed into my car. When I got home and tried to assemble the bed frame I discovered that there was a piece missing. I called the store the next morning and explained the situation. They apologized for the mix up and said the piece is at the store waiting. I went to pick it up right away. I have had my bed frame for 6 months and I love it!