I had initially found Joshua Creek by chance as we were searching for fabric we liked on the 6 chairs we intended to buy elsewhere. When the staff saw us looking through the book they helped us, but not in a pushy commission-earning sort of way.
We ended up not finalizing our order elsewhere, as Joshua Creek was extremely helpful in helping us match chairs to our server and dining table. They not only explained how the ordering worked, but looked at our samples to suggest the best way to ensure we were able to match our maple and cherry furniture to our new chairs. The great thing too was we did not have to waste time and haggle on price. We had price shopped the Handstone chairs in numerous places and pricing varied greatly, and we were offered an extremely competitive and reasonable price right away.
Our chairs arrived and were excellent, except for one. The stain and grain was substantially different. Joshua Creek took this as an opportunity to earn our loyalty in the future. Not only did they acknowledge the issue, but they picked up, sent back, and re-delivered a proper and fixed chair. In this day and age I find stellar service is hard to find, and it was great to have this taken care of. Although 6 chairs is not a big purchase compared to what some may buy, I appreciate they treated me as a valued customer and went above and beyond. I was extremely impressed to the point of deciding to write a review.
I will certainly come back, if not for the quality then for the excellent customer service offered. I feel confident buying at a place like this which stands behind what they sell instead of simply taking your money and making you deal with concerns. The friendly and knowledgeable staff made it a great experience.