When we moved here from the northeast, we decided to go with North American Van Lines because they said they moved high end computer & stereo equipment all of th time. They neglected to tell us that while they moved it, items didn't exactly arrive in working condition.
First, we paid for packers in CT which amounted to the driver and a half drunk helper. Calls to the office went unanswered. We wound up packing most of our belongings anyway.
Secondly, computer equipment was haphazardly thrown in boxes without packing materials, and as a result, was damaged beyond repair.
Thirdly, when we arrived in AL, the local team was actually complaining to us that they had too many heavy items to move in the heat, and asked if they could just leave it all on the main floor. By the way . . . NO.
Lastly, even though we purchased the additional insurance, they refused to make good on about half of the claim becuase, as I was told by an office manager, "computers, speakers & stereo equipment can never be moved without some damage". I beg to differ.
Do yourself a favor - DO NOT use North American Van Lines!
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?