Jameson Pool & Spa

Swimming Pools, Spas & Hot Tubs
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70%

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Reviews by rating (past 12 months)

Reviews for Jameson Pool & Spa

Average customer rating:
6.9 10 (57 reviews)

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Mary Kristina in Oakville
Mary Kristina in Oakville
1 review Oakville, ON
0/10

Service

Called approx. 2 weeks ago to speak to someone about coming to fix my pool heater and clean my pool filters. The receptionist had said that someone will call me within the next 24 hours ... 2 weeks later and I'm still waiting for the phone call. Absolute terrible service and should really learn on prioritizing their long time clients and making sure that those who have paid and continue to pay for their services are happy and content. When they had closed my pool they left the bottom of the pool filthy and full of leaves which led to the liner getting stained.

1 of 1 people found this review helpful.
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D R in Mississauga
D R in Mississauga
1 review Mississauga, ON
8/10

Pool renovation

Complete pool reno Spring 2017, concrete deck, all plumbing etc.etc with competitive pricing.
Like any renovations, problems can arise, all resolved promptly.
Excellent crews, kudos to Chris, Supervisor const, Dave, pool tech, Jason , liner installer and the "star" behind the scenes Vi in the service department.
Very satisfied with renovation.

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Private User
Private User
1 review Mississauga, ON
2/10

pool construction

Pool design/construction was a good process. After sales service/warranty issues, service department have been a nightmare. No one returns calls. One service person will tell you to call another service person and then the second will tell you to call the first. They do not stand behind their equipment and will tell you to call the manufacturer and deal with it on your own. If you're ok with these things, you'll probably enjoy a Jameson Pool!

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Maged
Maged
4 reviews Mississauga, ON
10/10

Liner Installation - Pool Equipment

One of the best companies I have ever dealt with. They succeeded where others have failed. Out of many companies we have interviewed, Kevin was the only one who seemed to possess the knowledge and experience to advise us on what needs to be done to get our pool in good working order. Highly recommended!
Thank you Vi & Kevin

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mikejd in Toronto
mikejd in Toronto
2 reviews Toronto, ON
10/10

Pool Installation and Hardscape

I interviewed several companies when we decided to get a pool. Paul Jameson was the most considerate and above all others seemed to CARE about making our backyard vision a reality. The design team with their years of knowledge offered the advice to make the hard choices seem fluid, and ultimately led to the best outcome. Construction was FAST and TIDY, I have never seen such hard workers, and they where all polite and tidy, a real joy to have around. When a problem did arise ( though no fault of Jameson Pools) it was dealt with, and on more then one occasion, they made the decision to right the situation with every consideration for US the customer getting what we want. This was a large job, and a new experience for my Wife and I, but we felt that we had the right people, always available, by phone, by email to support us along the way.... Thank you Bryan and Brie, you were so supportive. The final product looks great. I would recommend Jameson Pool & Spa to anyone. Thank you for our new Backyard!

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kwithers
kwithers
11 reviews Halton Hills, ON
10/10

Pool and stamped concrete

This might be the best of all the companies I've dealt with over the years. I liked Paul Jameson right away when he came over to give us an estimate because he was straight up and didn't try to up-sell anything. Just tell him your budget and he'll come up with a plan that works.

I also appreciated the flexibility. I wanted to do my own fence and landscaping and Jameson Pool was okay with that. They worked around my schedule which was really great. The team is so professional in every way; it was really something to watch them work and see how much they accomplish each day.

I was looked after through the entire process. Everything was explained to me in great detail and questions were addressed promptly. The installation includes "pool school" and "chemical school" which was a big help in getting us up and running. We've been in the pool almost everyday since it was finished a month ago...best decision we've ever made!

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Alex in
Alex in
1 review Mississauga, ON
10/10

Pool design and installation.

We had Jameson pools work with us to complete the design and installation of our pool. They were very responsive and helpful. We are over the moon with the completed project. It looks beautiful and we've gotten nothing but compliments. It was a very good experience all around.

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not impressed in
not impressed in
1 review Mississauga, ON
1/10

pool opening failure

Jameson opened our pool and their technician made an error when setting up our pump. They were going to charge us $130 to return to correct THEIR error. Not impressed

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Steve from Oakville
Steve from Oakville
6 reviews Oakville, ON
10/10

Great pool and great service.

We had our pool installed in 2012 and we are very happy with our pool and yearly service which includes opening and closing. We had a great experience working with Paul the owner. He was really helpful, courteous, attentive and actually saved us money with some of his advice. We spoke to other pool companies and they really were not as informative or not attentive especially if they felt we were not committed to go with them. We told one company our budget and they did not bother call us back. Jameson and Paul the owner helped us work with our budget. I still remember how efficient and relatively clean the pool and landscape construction was. Everything was done on time and as planned. One thing I believe that sets Jameson apart is the after service. For example, when we go to the store we get very friendly and helpful advice. We live on a street where many of our neighbours have a Jameson pool and every season without fail, we get a group email from Vi to ask if we want to close/open our pools as a group and get a discount because Jameson can work our street at the same time. Now that is service! Would not hesitate to recommend Jameson.

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Ann in Oakville
Ann in Oakville
1 review Oakville, ON
10/10

New Pool Build

Our experience with Jameson was excellent from beginning to end. In fact, our best contractor experience yet. Everyone was attentive, responsive, punctual and delivered great quality as promised. It took longer to get a quote from Jameson (likely because they were so popular) but they were definitely worth the wait. They had great attention to detail, communicated regularly throughout the process, and made sure we were happy at all times. There were many times they went above and beyond to ensure everything was perfect. Special thanks to Brie, Jane, Matt, Bryan and Paul Jameson for creating our dream backyard!

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www. Jamesonpool. com
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