Jaimco Doors & Windows Inc

Windows & Doors Installation & Service
631 Kingston Rd Toronto ON M4E 1R3
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Reviews by rating (past 12 months)

Reviews for Jaimco Doors & Windows Inc

Average customer rating:
7.7 10 (19 reviews)

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Johnny in Richmond Hill
Johnny in Richmond Hill
3 reviews Toronto, ON
0/10

No warranty

Took them 5 months to return and paint my custom door only because I called them twice.
The window in the door shattered 10 months after installation on the coldest day of the year due to a thermal break. Jaimie, the owner of Jaimco blamed the break on an attempted break-in. There was no evidence to support his denial for a warranty repair. Instead he quoted me $450.00 to repair the glass. I repaired it for $150.00.
The door latch became jammed in the passage set. It was caused by the installer who did not center the latch hole. Jaimco sent a locksmith to fix this. After he broke 2 drilling bits and scratched my door frame, I fixed/cut open the hole using my fein tool. The door is still scratched and the drywall has cracked beside the latch.
within 18 months, both the passage set and hinges have corroded and tarnished.
Jaimco uses substandard materials and incompetent installers and locksmiths.
Jaimie will not answer emails as he cannot afford to leave a digital record

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Company Response

Thank you for your review Johnny. As discussed through many emails and phone calls with yourself, your wife and Jaimco staff, Jaimco does not warranty glass breakage. I would suggest you call any door and window company and you will find that glass breakage is never covered under any kind of warranty. Seal and seal failure would be covered by the manufacturer of the glass and given the info you relayed to us, they deemed this not part of warranty. We offered to change the piece out for you at our cost as again, glass breakage is not a warrantied service. We are glad to hear you had it resolved and would encourage you to review the email that were sent to you during this time as we most definitely did respond and tried to address your concerns. We are disappointed that you were not happy with the service you received at Jaimco and we have noted your concerns for future training purposes.
thank you from Jaimco

Alessandro in Toronto
Alessandro in Toronto
10 reviews Toronto, ON
10/10

Rear door replacement and several windows replaced

Efficiently installed 3 new windows in my home and a new back door. Made zero mess and work was completed quickly. I will definitely call Jaimco in the future for further work and I'm happy to recommend them to others.

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Private User
Private User
Private User reviews , ON
10/10

Amazing new front door

My experience with this company from beginning to end was excellent.
I really appreciated the professionalism of the staff, quality and appearance of my front door is amazing, the cost was in keeping with the other quotes. I had a minor issue with the lock sticking which they addressed immediately.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Diamond pane windows

We thought it would be impossible to replicate the diamond pane look of our house, but Jaimco came through. We now have new windows and the appearance of the house remains true to its origins. The process was smooth from start to finish and Jaimco went to some trouble to get the look we wanted. All in all a very good experience.

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Private User
Private User
Private User reviews Markham, ON
10/10

Windows & Doors

Jaimco had installed three replacement windows for us in 2008 and we were very satisfied with the products and the installation. This year we decided to replace another window and repair a thermal glass door. Jaimco was quick to respond to our call & gave us a quote within 3 days. From the date of the quote to installation was four weeks. The installers were in and out in about 2 hours, They were very neat, took away the old window and glass, left the house inside and out very tidy.

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Sandra in the Beaches (Toronto)
Sandra in the Beaches (Toronto)
10 reviews Toronto, ON
10/10

Installed "Safe Door" System - Excellent Service

My neighbour had her door kicked in and had Jaimco install the "Safe Door" system, so I decided to do the same. Thank God, because the installer showed me where someone had also tried to kick in my door, there were dents & chips in the door from heels on boots and the frame had a crack in it. Those were recent because I noticed them but blamed my kids for bashing the door with their backpacks --- I had noticed the newly chipped paint, but not the semi-circular dents. Jaimco installed the "Safe Door" system and I feel much safer now. The installer was polite and finished within an hour. Well worth the small price for feeling secure.

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Wayne in
Wayne in
1 review Simcoe County, ON
2/10

Contract cancelled for no reason

7 window project quoted in spring; re-confirmed and deposit paid 3 months later. 3 weeks after paying deposit, Jaimco informed me that they decided that the price was too low and they wanted to almost double the quote. When I indicated that we had a contract that I expected to be honoured, the answer was "...that's too bad, not enough money in it for us". Lousy attitude kind of makes me want to go back to the big box guys...

1 of 1 people found this review helpful.
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Allen Jones
Allen Jones
5 reviews Toronto, ON
10/10

New Double-hung window

We needed a new window for the addition on our house. Jaimco had just the window for us. However, it had a damaged screen. They delivered the window and then repaired the screen. The service was excellent. We will use them again.

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catherine from Toronto
catherine from Toronto
5 reviews Toronto, ON
10/10

Home Renovation

2014 was the year to reno our kitchen /dinning room / previously converted garage & our 2nd floor main bathroom .
Our 1950's 1 & 1/2 story bungalow also needed 6 new windows .
An old patio door to garden also needed replacing.We had planned for a garden door to update the look.
After visiting the big box stores , enduring several window salesmen that came to our home and not we did not find the product we were looking for ..... One Saturday morning on a whim, we visited Jaimco Doors and Windows on Kingston Rd. The show room is an easy walk from our home.As soon as we walked into the showroom we saw the windows that we had looking for. Windows with style & function ... windows that would also suit our home .
Owners & staff of Jaimco , Jamie, Chris & Laurie all extremely helpful and professional. They understood what we were looking for & took the time to show us all options available .
We received quotes in a few days.
In our opinion their prices were reasonable and competitive.
Our windows arrived in the estimated time and were quickly and professionally installed. All the old windows were taken away & attention to clean-up was fantastic. Chris @ Jaimco was extremely helpful when our renovation contractor ordered a patio door without our approval. We had requested a Garden Door. Jamico came to the rescue and waved the restocking fee for a cancelled item. We then proceeded to order the garden door that we had wanted from the beginning of reno. The new garden was also professionally installed by Jaimco.
Winter is almost here thus far our new windows look great & work well. We have had many compliments from friends and neighbours on the look of our new windows .
In time we will have Jamico back to replace our front entry door casting that was severely damaged during the summer of 2014 renovation process......
We would recommend Jaimco to family and friends.
Jaimco also helped us out & recommended Tom of Alf's Flooring .

1 of 1 people found this review helpful.
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LauraR
LauraR
6 reviews Richmond Hill, ON
10/10

New doors

I had french doors leading to a balcony in my bedroom damaged and broken. Jamie came out within an hour of my call and secured them and assured me I would have new doors custom fit within in a week. He delivered! My double doors are fantastic and Jamie, Chris, Dan and all the staff at Jaimco were amazing. I appreciate their professionalism and willingness to discuss options. I will be a repeat customer this spring for new windows.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jaimco Doors & Windows Inc

Visit our showroom in the Beaches neighbourhood so you can see our products or take advantage of our free in-home consultation. We invite you to call us at (416) 691-7070
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